Description

Job Summary:

Sun Title is excited to find an Order Entry Specialist to work at our Corporate Office location (Grand Rapids, Michigan). The Order Entry Specialist is responsible for the origination of new title orders, ensuring they are accurately entered into our title insurance information system. This role will also be responsible for collaborating with customer service, escrow processing and escrow closing teams. While previous title, escrow, or disbursements experience is helpful, we are willing to train a candidate who has a strong order entry or customer service background and high attention to detail.

Company Core Values:

At Sun Title our mission is to empower our team and our clients to achieve their best, making every interaction exceptional. Our employees commit to making sure every decision and action embodies our Core Values; We are a “Yes” company; communication is our most important product; we always do the right thing and assume positive intent; and we vigorously protect our culture.

These values represent how we treat our clients and customers – but most importantly, how we treat each other.

Essential Duties and Responsibilities:

Order Processing:

- Receive and process title orders from various sources, including lenders, real estate agents, and attorneys

- Accurately enter customer information, property details, and order specifications into our internal systems.

Title Examination Coordination:

- Collaborate with title examiners/underwriters to obtain necessary documents and perform preliminary reviews

- Ensure that all required information is complete and accurate for title clearance

Customer Communication:

- Communicate with internal clients, providing updates on order status and addressing any inquiries

- Handle requests for additional documentation or clarification

Document Management & Quality Assurance:

- Maintain organized records of orders, ensuring compliance with company procedures

- Conduct periodic audits of orders to ensure accuracy and adherence to guidelines

Software Utilization:

- Proficiently use title software systems (such as Resware or SoftPro) to manage orders

- Input data, track progress, and generate reports as needed

Teamwork 

- Provide support to co-workers, Department Manager and Escrow Officers to assure client needs are met 

- Participate on project teams to advance the goals aligned with company initiatives 

- Adhere to Sun Title’s mission, vision, and values

- Maintain compliance with all company policies and procedures 

- Other duties as assigned

Core Competencies

Culture Champion - Be a living example of Sun Title’s mission, vision, and values

YES! Advocate – Exhibits the spirit of our YES! company culture

Detail Oriented – Ability to thoroughly review documentation and other materials for accuracy and completeness

Expert Communicator – Proactively communicates, verbally and in writing, in an articulate and informative fashion

Results Oriented - Ability to work under pressure and meet deadlines, while providing exemplary customer service

Coachable – Humbly asks questions, acknowledge mistakes, and is eager to learn new skills

Trusted – Respects the bounds of confidentiality and builds rapport quickly with integrity

Dependable – Carries out assignments to completion within parameters, prescribed routines, and standard practices 

Requirements

Education and/or Work Experience Requirements:

• High school diploma or GED, required
• 1-2 years related experience, preferred
• Familiarity with standard concepts, practices, and procedures within the escrow title/industry
• Valid licensing/certification as required by applicable state law
• Intermediate level computer proficiency in software such as Microsoft Office 365 (Word, Excel, Outlook, etc.) as well as industry specific software (ResWare)

Physical Requirements:

• Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards
• Must be able to lift and carry up to 30 lbs
• Must be able to talk, listen and speak clearly on telephone