Location: Wayne County Healthy Communities - Hamtramck, MI 48212

Summary: The medical practice of Wayne County Healthy Communities needs an experienced Community Health Worker who is a part of an interdisciplinary clinical care team at a health center who helps increase access to health services for people through outreach, encouraging engagement, education, and peer support.

Requirements:

• Review monthly outreach list for each covered Health Plan and develop a plan for prioritized outreach following MCHN best practices workflow.
• Document all outreach attempts in documentation tool and provide results monthly to allow for aggregate reporting to Health Plans.
• Provide direct education or engagement with contacted patients or connect to other resources for education as appropriate based upon initial assessment.
• Assist in maintaining assigned patient panels with covered Health Plans including helping patients change their primary care provider and supporting the Center in removing patients that are not served by the Center from its panels.
• Assist contacted members with completion of assessment and address triggered interventions.
• Contact assigned Health Plan members identified as either high or inappropriate utilizers of the emergency department and encourage engagement with PCP.
• Utilize reports to prioritize patient outreach attempts to close gaps in care (e.g. missing preventive service, poor chronic disease outcome etc.).
• Facilitate scheduling of required visit / testing and eliminate barriers to care as appropriate.
• Conduct SDOH screening and assessment using tools identified to uncover individuals' needs and connect members with available community resources addressing, but not limited to, the SDOH.
• Report the appropriate detailed documentation utilizing the patient tracking report.
• Attend community outreach events as determined by management to promote patient/community health and education.
• Participate actively in regular supervisory and team meetings and training sessions.
• Other duties assigned by management.

Job Qualifications:

• Can answer phone calls promptly and answer multiple phone lines.
• Able to speak to angry patients in a calm manner and diffuse tense situations.
• Work with providers and clinical staff to coordinate care for patient.

Education & Experience:

• High school diploma or equivalent required .
• bachelor's in health sciences, business, clinical or related field preferred
• MICHW certification is preferred.

Job Prerequisites

• Must have excellent written & verbal skills.
• Must have basic understanding of medical terminology.
• Must have basic understanding of patient charges and insurance information.

Salary: $20.00 hourly

Employment Type: Part-Time without Benefits

Classification: Non-Exempt

Open Position(s): 1

Application Deadline: May 3rd, 2024.

Please contact SEMHA HR Department if you need assistance to upload resume or make application online.