Please note: this opportunity is hybrid, requiring 2-4 days per month on-site in our San Francisco office.

🟢 The Company 

Springboard is redefining professional education through immersive, online courses in cutting-edge fields like data, design, and software engineering. Our self-paced, online offerings give anyone, anywhere access to world-class learning resources with an emphasis on project-based learning, industry-relevant curriculum, and tangible outcomes. Spanning direct-to-consumer, University Partnerships, and Springboard for Business, we're ultimately human-centric: each student has 1:1 support from industry-expert mentors, student advisors, and career coaches, with access to our peer and alumni communities.

What we help students build goes well beyond just skills – we help our students build momentum. Momentum is powerful: it propels us forward, unlocks opportunity, and provides access. It helps us turn fear into confidence, difficulty into certainty, and progress into reality. It helps us lead better lives. Momentum is what our human-guided career advancement platform can create at scale. This is our purpose.

🟢 The Opportunity 

As Springboard’s Senior Systems Administrator, you’ll maintain Springboard's IT infrastructure, and provide general help desk support including A/V and IT asset management. This role will include managing complex troubleshooting, project co-leadership of technology system evaluation, recommendation and implementation, and overall, building an IT ecosystem that will enable Springboard’s success as we strive to meet our ambitious mission of transforming one million lives by 2030.

Salary range: $134,000 - $151,000 USD annually for candidates located in the San Francisco Bay Area. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications, and other job-related considerations. 

🟢 Responsibilities

• Provide service-oriented support for Springboard staff and contractors, including all hardware and software issues. Support the office network, zoom rooms, desk setups, etc.
• Perform complex troubleshooting and repairs 
• Provision, configure, manage, and support IT infrastructure (OKTA, Google Workspace, Slack, MDM for MacOS and Windows, Atlassian Jira/Confluence, Zoom, etc.)
• Research and recommend innovative and, where possible, automated approaches for tasks. This includes reviewing bids, cost analysis, and vendor relationships.
• Manage procurement, deployment, management, and decommission of company assets
• Configure and deploy security and productivity solutions such as anti-malware, VOIP, Microsoft Office
• Create clear knowledge base articles for the end-user and the IT team
• Develop, maintain, and support IT and Security policies and procedures

• 4 years as an IT systems administrator, network administrator, or similar role in a Tech/Startup environment
• Proficient knowledge of systems architecture with the ability to both independently administer core IT systems and partner with teams on administration of specific systems (e.g., Hubspot)
• Excellent troubleshooting, technical, and problem-solving skills
• Strong research and documentation skills with the ability to create specific step-by-step workflows
• High sense of urgency: you’re an independent operator driven by the desire to get things done
• A customer service and user-focused mindset
• Open to a hybrid work structure - estimated 2-4 days a month in our San Francisco office on mutually agreed days

• Equity: Ownership is one of our values and each full-time employee has the opportunity to invest in Springboard via a stock option (equity) grant after they vest.
• Equipment: We’ll provide a company MacBook and a one-time $500 employee effectiveness stipend to set up your home office..
• Time off: We offer flexible, unlimited PTO, 10 paid holidays, and company-wide Wellness Days.
• Remote work flexibility: as part of our hybrid approach to work, we offer the option to travel and work around the world for up to 90 days per year. We also host (remote-enabled) global company gatherings, department offsites, and/or visits to our San Francisco HQ.
• Health Wellness: Choose from a range of medical, dental, and vision insurance plans (premiums start at $0/month) and access 12 company-sponsored therapy and coaching sessions annually via Modern Health.
• Parental Benefits: Adding to your family? So exciting! We offer all new parents 12 weeks’ paid bonding leave, plus up to 6 additional weeks for birth parents (additional state benefits may apply).

The Springboard team of 250 embraces a hybrid approach to work, with headquarters in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.

Don’t meet every single requirement? Apply anyway: at Springboard, we believe in the value of transferable skills and non-traditional experience. We are an equal-opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.