Operations Manager, UOVO Wine NAPA

Position Summary

The Operations Manager is responsible for leading all aspects of the local UOVO Wine location’s continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Operations Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.

Required Skills/Abilities

• Superior ability to lead and develop a team
• Superior attention to detail
• Advanced experience working with computer software, especially Microsoft
  Office 365
• Experience with warehouse management and/or inventory management software
• Experience with implementing and enforcing safety procedures, particularly OSHA compliance
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Strong organizational skills
• Strong ability to prioritize tasks
• Strong time management skills, with proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Commitment to confidentiality
• Ability to work with minimal supervision
• Ability to be flexible and calm in a fast-moving environment
• Ability to develop solid working relationships within all levels of the organization
• Ability to pitch in to help other departments in response to client needs and requests

Physical Requirements

• Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.
• Ability to tolerate extended periods in environment refrigerated to 55 degrees Fahrenheit
• Ability to lift 50 pounds
• Travel occasionally, both locally and to other UOVO locations, as necessary

Education, Experience and/or Certifications

Required

• 8 years of warehouse or fulfillment experience in progressively greater positions of responsibility
• Bachelor’s degree or equivalent professional experience
• Experience managing safety standards, including OSHA compliance
• Experience with creating and maintaining spreadsheets and reports
• Experience managing a profit and loss statement

Preferred

• Wine industry knowledge or experience preferred
• Forklift certification
• Talent acquisition experience

Responsibilities

Leadership

• Develop and support a team that is aligned with UOVO Wine’s culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.
• Model professionalism at all times, providing first class customer service to clients and fellow team members in a manner that is in line with UOVO Wine’s values.
• Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.
• Reinforce safety standards by communicating expectations with team
  • Ensure safety of employees in warehouse equipment traffic areas
  • Ensure warehouse is safe during inclement weather
  • Keep exterior and pathways inside clear of debris or other hazardous items.

• Conduct interviews and train new employees as needed.

• Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
• Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.
• Communicate clear expectations to your team regarding:
• Prioritization of work (daily tasks and larger projects)
• Brand standards (Cleanliness of inbound area, inventory space, and common areas)
• Professional interactions with your team, clients, and vendors
• Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.
• Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered take action to repair or bring attention to the appropriate person. 
• Assist in managing Site and Departmental budget.
• Prepare and present reports as directed by the Leadership Team
• Perform other tasks or actions as needed under direction of the UOVO Wine Leadership Team.

Client Services 

• Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.
• Greet guests that enter from the office door and manage schedule for answering warehouse door(s).
• Respond to or redirect client inquiries (email & phone); resolve in a timely manner.
• Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.
• Maintain brand standards at all times, including standards for appearance, cleanliness and organization.
• Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.

Facilities 

• Serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).
• Monitor all warehouse equipment for daily performance readiness and maintenance needs.
• Coordinate preventative maintenance on schedule outlined by Facilities and Operations teams.

Compensation Details

Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; charitable donations; wine education and tastings; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.