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Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients. The Client Success Manager will turn our Clients into Emarsys advocates by understanding their Clients goals and demonstrating how our technology and services can drive business results as well as guiding them to get the most out of their investment in our Client Engagement Platform.
We want to ensure Client satisfaction from understanding their objectives and KPI’s and delivering value based solutions to help our Clients exceed them. You will monitor Client adoption and usage of our platform and services and reduce churn through making sure our platform sits at the core of their Customer Engagement Marketing.
By understanding your portfolio of clients you will be responsible for the growth in their committed Monthly Recurring Revenue and their Billed Revenue by using your knowledge of Emarsys solutions and marketing concepts to introduce new technologies and services into senior stakeholders within your client base.
YOUR AREA OF RESPONSIBILITIES
YOUR PROFILE
WHAT WE OFFER
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.
Full Time
$102k-142k (estimate)
05/20/2024
07/19/2024