A Customer Growth Director is responsible for developing long-term relationships with strategic customers. Leveraging relationship to drive customer adoption leading to footprint expansion among the Emarsys solution. Liaises between customers, client success and cross-functional internal teams to ensure the timely and successful commercial delivery of our solutions according to customer needs.

MAIN TASKS

• Management of the full account management life cycle for growth opportunities
• Building and maintaining strong, long-lasting customer relationships to encourage new and repeat business opportunities
• Operating as the lead point of contact for all matters specific to your strategic customer engagements
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Working closely with CSMs to drive analysis of adoption based on KPIs and market opportunity
• Identify and grow opportunities / customers within territory
• Supporting junior members of the team to make sure tasks are completed on time and to client’s full satisfaction
• Reporting to their supervisor, providing regular input on all account activity

YOUR PROFILE

• University degree in business administration (ideally with specialization in CRM)
• 3 years’ experience in Account Management and online marketing
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Excellent knowledge of MS Office (Power Point and Excel) is a must.
• Sound technical background, with a strong focus on online marketing and knowledge of HTML is an advantage.
• Experience within Software-as-a-Service (SaaS) applications for Online Marketing, CRM or Campaign Management is a plus
• Ability to multi-task and work independently
• The ideal candidate will have exceptional presentation, written and verbal abilities.

WORK ENVIRONMENT

Will work primarily in a flexible remote and office environment and will be expected to travel as needed.

WHAT WE OFFER

• A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start up’ mentality with the security of an established multi-national
• The opportunity to contribute to a bespoke, complex and successful product focused on innovation with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
• A learning culture, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
• An inspiring and positive environment, working alongside talented, friendly and passionate people, partnering with some of the biggest and best known brands in the world
• An energizing and modern work environment in the heart of Downtown Indianapolis
• 20 days of annual leave and an attractive bonus structure
• Casual dress guidelines and an on-site gym

At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.