Join the Hudson’s Furniture Family - where we turn houses into homes! For over four decades, we’ve been Florida’s premier destination for quality home furnishings. Our mission? Exceeding expectations in every interaction.

We are seeking a detail-oriented and proactive Reports Lead to join our Customer Care Department. As a Reports Lead, you’ll play a critical role in reviewing technician reports from warranty repair appointments, determining the appropriate course of action, and ensuring timely resolution for our valued customers.

Responsibilities:

• Review technician reports from warranty repair appointments promptly and accurately.

• Analyze findings to determine the necessary next steps for each case.

• Process up to 50 reports per day efficiently while maintaining a high level of accuracy.

• Contact clients via phone, email, or text to follow up on their repair appointments.

• Set clear expectations for the next steps in the resolution process.

• Collaborate with other departments to ensure seamless coordination and communication.

• Maintain detailed records of all interactions and decisions made.

• Provide exceptional customer service and support throughout the resolution process.

• Gather and analyze data to identify training opportunities for our Customer Care, Sales, and Delivery Teams.

• Assist in covering inbound phone calls during lunch hours to support the customer care team.

Requirements:

• Proven experience in a customer service or administrative role, preferably in a retail or furniture industry.

• Strong computer skills, including proficiency in Google Workspace or Microsoft Office.

• Excellent communication skills, both verbal and written.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Detail-oriented with a high level of accuracy in data entry and analysis.

• Ability to remain calm and professional when dealing with challenging situations.

• Flexibility to adapt to changing priorities and business needs.

• Experience in reviewing technician reports or familiarity with furniture repair processes is a plus.

Benefits:

• Competitive Training Pay

• Competitive PTO package

• Generous Employee Discount Package

• Competitively Priced Health Insurance Plans

• Low Cost Dental and Vision Insurance Options

• Great Work & Life Balance

• Company Matched 401k Plan

Equal Opportunity Employer:

At Hudson's Furniture, diversity is our strength. We're proud to foster an inclusive workplace where everyone has a seat at the table. Come as you are - your unique talents make us stronger.