EagleView is currently hiring for a quality-focused IT Client Services-Technician I.

The IT Help Desk Technician position supports the infrastructure, stability, and maintenance of our company and ensures the smooth operation of the processes supporting these efforts.

• Assists with the development of user policies and processes.
• Software deployment to end users.
• New user creation.
• New hire equipment imaging and distribution.
• User account unlocks/password resets.
• Level 1 hardware/software repair & troubleshooting capabilities.
• Support of conference room A/V equipment including video conferencing.
• Troubleshooting client-side network issues including VPN.
• Mobile device assistance.
• Ability to assist remote users using various forms of remote assistance technology.
• New phone deployment, Level 1 troubleshooting.
• Distribution List membership maintenance.
• Monitoring of the IT ticket queue to ensure any messages are answered in a timely fashion.
• Follow strict helpdesk SLA’s to ensure a positive experience for the end user when interacting with IT department.
• Friendly demeanor and understanding nature towards the issues of others.

• Work Experience in hardware, software, and network troubleshooting, or equivalent training and/or education.
• Fundamental understanding of Windows OS and networking basics.
• Knowledge configuring printers (multi-function devices) in the office.
• 1 year(s) of experience in a technology based, customer-centric environment.
• Excellent knowledge and usage of Microsoft Office 365. Knowledge of Windows 10 Operating System or above.
• Active directory knowledge or experience would be helpful.
• Familiarity on any Helpdesk ticketing system would be an added advantage.
• Strong communication skills - Able to relay information to non-technological people in a manner they can understand.
• Able to work with equipment weighing up to 60 pounds.
• Other duties as assigned.