Salary: $100,000.00 - $106,000.00 Annually
Location : 3000 NE 4th Street Renton, WA
Job Type: Exempt
Job Number: 24-E0006
Department: Information Technology
Opening Date: 04/17/2024
Closing Date: 5/10/2024 11:59 PM Pacific
Position

The Enterprise Systems Engineer, full-time and exempt from union representation and reports directly to the Director of Information Technology. The Enterprise Systems Engineer (ESE) is responsible for effective provisioning, configuration, operation, optimization, and maintenance of virtual systems hardware, software, and related infrastructure for the college's virtual environment. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that all college virtual hardware, operating systems, software systems, and related procedures adhere to industry best practices, RTC values and goals, and regulatory requirements, enabling staff, faculty, and students.
The pay range for this exempt position is $100,000 to $106,000 annually, and subject to receive the 5.8 COLA increase in July 2024. The priority consideration date is May 10th but will remain open until filled.
Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.

As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
Key Responsibilities / Essential Functions Include

Systems Engineering/Provisioning

• Engineering of ESE-related solutions for various project and operational needs.
• Provision new / rebuild existing virtual servers and configure hardware (virtual), peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems to support RTC infrastructure applications.
• Provision and maintain all Azure based Windows and storage, such as Operating System, device drivers, and firmware.
• Responsible for Identity and Access Management, including SSO, and ADFS.
• Management of Microsoft Key Management Servers.
• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale.

Operations and Support

• Lead by example as a team player, providing input, guidance, and assistance whenever possible to enhance the departments' collective ability to manage its goals and service delivery objectives.
• Exercise discretion, sensitivity, and appropriate confidentiality with respect to IT domain administration and policy enforcement; including security incident response, and the identification of existing or potential security gaps.
• Repair and recover from hardware or software failures and coordinate and communicate with impacted areas.
• Perform regular security monitoring to identify any possible intrusions.
• Perform/Maintain daily, weekly, and monthly backup operations for college virtual environment(s), ensuring all required file systems and system data are successfully backed up to the appropriate media in the cloud.
• Set up, change, and delete Users and Groups as required to control access to system resources. Set up file permissions as required, controlling access to specific files and directories.
• Provide Tier III/other support requests from various constituencies. Investigate, analyze, and troubleshoot issues to resolution.
• Supports the division in controlling expenses; provides input for budgeting infrastructure needs.
• Responds to all requests according to departmental standards.

Maintenance

• Communicate planned maintenance activities within College Technology Services in advance: include relevant details, rollback options, anticipated results, and potential end-user impacts.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Test changes comprehensively so that revisits are minimal; reviews all work for accuracy before submission.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Upgrade and configure system software that supports RTC infrastructure applications and other Management applications per project or operational needs.
• Advises Manager of potential problems, requirements for expanded services, and status of current systems on an ongoing basis.
• Provide management with performance and measurement statistics for planning and reporting purposes.
• Maintain operational, configuration, or other procedures.
• Maintain data center environmental and monitoring equipment.

Professional Development

• Maintain knowledge/skills in server administration, storage area networks, database administration and security best practices, tools, and procedures through active participation in seminars, conferences, and other training opportunities.

Required Knowledge, Skills and Abilities

• Demonstrated experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical, and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• Two (2) years of college in a relevant course track or completion of an accredited technical training program and three (3) years in a Systems Administrator or similar position.
• Installation, Configuration, and maintenance and demonstrated knowledge of:
  • Windows Server OS
  • Active Directory/Active Directory Federated Services, Group Policy
  • Azure Exchange Server, Exchange Online Protection, & Advanced Threat Protection
  • Microsoft SharePoint Server
  • Azure Administrator
  • Microsoft Endpoint/InTune & MDM
  • SSL Certificates Services & Management
  • Okta SSO and Multi-Factor Authentication (MFA)
  • Microsoft Teams
  • Zoom
  • Microsoft Office/Office 365
  • Windows 10 & 11
  • Enterprise Back Up Systems for Azure
  • TCP/IP, DNS, WINS, DHCP

Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic.

Ability to provide technical advice, assistance, and instruction to technical and non-technical constituents.

Ability to act as a liaison between user and vendor customer service.

Ability to physically install and/or relocate network equipment, hardware, and computers.

Proficient knowledge of Microsoft Office, specifically experience creating diagrams, documentation, policies, and procedures.

Demonstrated attention to detail required as well as previous experience organizing and maintaining accurate records, managing multiple tasks, and planning and organizing work to meet changing priorities and deadlines. Ability to exercise good judgment, making sound decisions while providing solutions to complex problems with minimal supervision.

Ability to lift at least 50 lbs. along with prolonged standing, bending, sitting, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls required.

Ability to represent the college in a positive and professional manner, while using tact, discretion, and courtesy.

Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

PREFERRED QUALIFICATIONS:

• BS or BA degree in an information technology related field
• Prior Experience in Higher Education
• ITIL v4. Foundations Certification, Microsoft Certification (Azure Administrator Associate, Teams Administrator Associate, Security Administrator Associate) or similar
• Experience with Virtual Desktop Infrastructures
• Experience with Enterprise Servers and Hardware (i.e. Hewlett Packard or Dell)
• Experience with Exchange
• PowerShell/Scripting tools languages
• Microsoft SQL Server Administration
• Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, Proxy Services

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
None
WORKING CONDITIONS:

• Regular work hours are Monday through Friday from 8am to 5pm.
• Occasional evenings and weekends may be required.
• Frequent use of computer and exposure to terminal screens in performing work assignments required.

Terms of Employment
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact Nia Williams dwilliams@rtc.edu
EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. Please see policy at The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, titleix@rtc.edu.
Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://www.rtc.edu/annual-security-report. For information on how to access the RTC Daily Crime Log follow this link:
We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC's work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here. Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.
2024 Employee Benefits Summary
Coverage begins the first day of the month following the date of hire. If the date of hire is the first working day of the month, coverage begins immediately. Spouse or same-sex domestic partner, and dependent children are eligible for coverage. Eligible employees at Renton Technical College (RTC) receive a generous benefits package in addition to their paycheck, including:
Medical Insurance
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. more information can be found by visiting www.hca.wa.gov/pebb
2024 Employee Monthly Contribution by Family Tier PEBB medical Plans Employee Employee & Spouse Employee & Child(ren) Employee & Family
Dental Coverage
Renton Technical College provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:

• Uniform Dental Plan (Preferred Provider Organization -PPO plan) Administered by Washington Dental Service (WDS)
• DeltaCare (Managed Care Plan)

Administered by Washington Dental Service (WDS)

• Willamette Dental (Managed Care Plan) Administered by Willamette Dental

Vision
Employees do not pay separate premium for vision coverage; it is covered under the medical plan. Optical service frequency and hardware (glasses, contact lenses, etc.) vary depending on type of plan selected.
Waiving Medical Coverage
If you have other medical insurance you can choose to waive medical coverage for yourself or any family member. If you have existing coverage through your spouse or domestic partner, please contact the plan directly to see how they will coordinate benefits.
If waiving medical coverage, the employee will still be covered under the dental insurance plan at no monthly premium cost.
Medical Flex Spending Accounts (FSA& LFA) & Dependent Care Assistance Program (DCAP)
The FSA, LFA and DCAP plans are offered by the College and the State of Washington. FSA is a PEBB sponsored benefit program that allows you to use pre-tax money in a calendar year to pay for certain out-of-pocket medical expenses and/or Child care expenses.
An FSA can save you 25 - 40% on your eligible expenses. Both plans are offered as payroll deductions.
Annual contributions in 2024 for Medical Flexible Account can be between a minimum of $120 to maximum of $3,050. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or their IRS eligible dependents.
Annual contributions in 2024 for the Limited Flexible Account can be between a minimum of $120 to maximum of $3,050. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or their IRS eligible dependents. Limited FSA is for employees enrolled in CDHP plans with HSA. Funds can only be used for dental and vision expenses only.
Dependent Care FSA (DCAP) allows you to save on child or elder care expenses
(e.g. babysitting, daycare, in-home care for an older dependent inept of self-care). Annual contribution is $5,000 for a Single person or Married couple filing a joint tax return. Contribution of $2,500 for each married participant filing separate tax returns.
Life-Insurance
Permanent employees, lawful spouse, qualified same-sex domestic partner and dependent children under 26 years of age are eligible to enroll in life Insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.

• Basic Coverage: $35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D) This is employer provided at no cost to the employee.
• Supplemental Life Coverage(s): Supplemental term insurance coverage for employee, lawful spouse, qualified same-sex domestic partner and family is available in $10,000 increments from

$10,000 up to $100,000, at additional cost to the employee.

• Supplemental AD&D Coverage: Voluntary Accidental Death and Dismemberment for employee, lawful spouse, qualified same-sex domestic partner and family is available at additional cost to employee.

Life Insurance Evidence of Insurability may be required for certain supplemental coverage amounts.
Long-Term Disability (Two Plans offered)

• Basic Plan: Employer provided and at no cost to the employee. It Provides 60% of the first $400 pre-disability monthly earnings, reduced by any deductible income. The maximum benefit $240 per month; the minimum benefit $100 per month. Benefits begin after 90 days of disability or the period of accumulated sick leave, whichever is longer.

• 2 Optional Plans: 60% and 50% of pre-disability monthly earnings, reduced by any deductible income, and is available at additional cost to employee. Maximum benefit for 60% plan

is $10,000 per month and $8,333 per month for the 50% plan. Premium for the optional plans is determined by employee type and waiting period selected.
Retirement Options (Tax Deferred Retirement Plans)
PERS Plan 2: defined benefit plan for classified staff Employee Contribution: 6.36% of gross salary Employer Contribution: 9.53% of gross salary
PERS Plan 3: defined benefit & employee defined contribution for classified staff, Administrators, and Exempt employees
Employee Contribution: Varies from 5% to 15% Employer Contribution: 9.53% of gross salary
TRS Plan 2: defined benefit & employee defined contribution for Faculty Employee Contribution: 8.06% of gross salary
Employer Contribution: 9.70% of gross salary
TRS Plan 3: defined benefit & employee defined contribution for Faculty Employee Contribution: Varies from 5% to 15% of gross salary
Employer Contribution: 9.70% of gross salary
TIAA-CREF: defined contribution plan for Faculty, Administrators, and Exempt employees
Employee Contribution: Under 35: 5% of gross salary; 35-49: 7.5% of gross salary; 50 & over: 10% of gross salary
*Employee and Employer contributions to applicable retirement plans are mandatory for benefit eligible employees. The amount of the deduction and contribution are dependent upon the retirement plan chosen and may vary by current contribution rates in effect.
Supplemental Retirement & Deferred Compensation Plan
Supplemental Retirement Plan: In addition to regular matched retirement, employee can voluntarily participate in a 403(b) plan and set aside a portion of their income in Pre-Tax Elective Deferral or an After-Tax (Roth) Elective Deferral. Agreements and amounts can be changed at any time.
Deferred Compensation Plan: The State of Washington 457 plan permits employee to set aside additional pre-tax earnings for retirement savings.
Certain tax regulations allow employees to participate in one or both supplemental 403(b) plans and State of Washington's 457 deferred compensation plan.
Contributions to a 403(b) or 457 plan are funded solely by the employee.
Credit Classes (Reduced Classes)
Faculty employed at 50% or more and permanent classified, exempt, or administrative staff may take almost any credit class on a space-available basis if requirements and prerequisites have been met. To get the reduced tuition rate, the employee may not register until the date listed in the enrollment calendar (usually the third day of the quarter). Hourly and probationary employees are not eligible for this reduced tuition.
Auto and Home Insurance - Liberty Mutual
PEBB members may receive a discount of up to 12 percent off Liberty Mutual's auto insurance rates and up to 5 percent off Liberty Mutual's home insurance rates. In addition to the discount, Liberty Mutual also offers:

• Discounts: based on your driving record, age, auto safety features, and more.
• A 12-month rate guarantee on their competitive rates.
• Convenient payment options including automatic payroll deduction, electronic funds transfer, or direct billing at home.
• Prompt claims service with access to local representatives.

Credit Unions
Eligible employees may join one of two credit unions. Both offer member services that include payroll direct deposit, automatic bill pays, savings and checking accounts, overdraft protection, personal lines of credit and low interest loans.
Home Street
As an RTC employee you are eligible for exclusive homeownership benefits with the Hometown Home Loan Program offered through Home Street Bank. With this benefits package, you have access to vital homeownership resources.
Washington 529 Education Saving Plans
The GET program is Washington's 529 prepaid college tuition plan that helps families with young children save for future higher education expenses. The State of Washington guarantees that the value of your account will keep pace with the cost of college tuition, no matter how much it changes in the future. More information can be found at
Paid Holidays
Eligible employees will be paid for up to twelve (12) of the following holidays:

• Labor Day
• Veteran's Day
• Thanksgiving Day
• The day after Thanksgiving Day
• Christmas Day
• New Year's Day
• The legally designated day for Martin Luther King Jr's birthday
• June Teenth
• Presidents' Day
• Memorial Day
• Independence Day
• Personal Holiday (1 day)

Leave
Employees accrue vacation ( 16.67 hour per month for exempt employees ), sick ( 8 hours per month ), and personal leave based on their classification ( 8 hours per year for exempt employees ). To determine the accrual rate, refer to the appropriate contract or collective bargaining agreement.
Paid Family Medical Leave (PFML):
This benefit offers partially paid leave to care for yourself or a loved one in times of serious illness or injury; to bond with a new child joining your home through birth, adoption or foster placement; and for certain military-connected events if you have a family member in active duty service.
Under the PFML program, the Employment Security Department (ESD) will replace up to 90% of an eligible employee's typical weekly wage (up to $1,000 per week). To learn more about this benefit, please visit the ESD PFML website at
Resources:
Health Benefits / Plan Comparisons / Plan Contact Information:
Retirement Programs:

• State Board Retirement:
• State Board Retirement Plan (SBRP)/TIAA-CREF:
• Washington State Department of Retirement Systems:

Renton Technical College Benefits Office:
Soha Qassis - Benefits Manager Phone: 425-235-7861
01

Do you have at least two (2) years of college in a relevant course track or completion of an accredited technical training program and three (3) years in a Systems Administrator or similar position?

• Yes
• No

02

Briefly describe you experience with installation, configuration and maintenance.
03

Do you have experience physically installing and/or relocate network equipment, hardware and computers?

• Yes
• No

04

Renton Technical College prepares a diverse student population for work, fulfilling the employment needs of individuals, businesses and industry. Our effort is to create a cultural climate that recognizes, respects and celebrates equity and inclusion. Briefly describe how you have worked in your previous/ current positions to advance equity, diversity & inclusion in your organizations and how you would do that in this position.
05

Did you complete all of the work history and education fields within the on-line application? Did you upload your cover letter and resume / CV? If you did not complete these fields or attach these required documents, your application will not be considered for further screening.

• Yes
• No

Required Question