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PMA Companies is Hiring a Bilingual Claims Customer Service Representative Near Allentown, PA
As a member of the Customer Service Center Call Center Team, ensure efficient and timely
processing of all work assignments into applicable business systems with strict adherence to all
established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
•Provide accurate and timely resolution to claims customer service inquiries
•Advise Clients by telephone of status of claims inquiries
•Coordinate client follow-ups with appropriate claims adjusters
•Provide support and back up assistance to other areas of CSC as needed
•Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply
knowledge of compliance policies and procedures, standards and laws applicable to job
responsibilities in the performance of work.
Requirements:
•Previous inbound telephonic customer service experience in a call center environment
•Excellent communication and organizational skills
•Ability to problem solve and work independently
•Attention to detail
•Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.
•Ability to handle conversational Spanish inquiries required. Hours: 7:50 - 4:05
Job Summary
Full Time
$37k-47k (estimate)
04/30/2024
05/13/2024
pmacompanies.com
BLUE BELL, PA
1,000 - 3,000
1915
VINCENT T DONNELLY
$500M - $1B
Insurance
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About PMA Companies
PMA Companies provides risk management solutions and services, specializing in workers compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nations 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, provid ...
ing results-driven TPA and Risk Services specializing in workers compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
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