Why Work at Reputation?

* Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

* We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

* Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

* Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

* The platform is used by 10 major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

* Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

* Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

* Our Mission: We exist to forge relationships between companies and communities.

The Product Operations Specialist will play a crucial role in supporting the seamless execution of our product development and launch processes. This individual will work closely with cross-functional teams to ensure that products are delivered on time, within budget, and meet quality standards.

Responsibilities:

* Project Management: Coordinate and manage product development projects from inception to launch, ensuring adherence to timelines and deliverables.

* Cross-Functional Collaboration: Collaborate with product managers, engineers, designers, and other stakeholders to gather requirements, prioritize tasks, and facilitate communication.

* Process Improvement: Continuously identify opportunities to streamline and optimize product development processes, driving efficiency and scalability.

* Documentation: Maintain comprehensive documentation, including project plans, status updates, and release notes, to ensure clear communication and accountability.

* Quality Assurance: Oversee product testing and validation processes, ensuring that products meet quality standards and user expectations.

* Risk Management: Proactively identify and mitigate risks that may impact project timelines or deliverables, escalating issues as needed.

* Vendor Management: Manage relationships with external vendors and contractors, ensuring alignment with project goals and contractual agreements.

* Training and Support: Provide training and support to internal teams on product development processes, tools, and best practices.

* Data Analysis: Analyze product performance data and user feedback to inform decision-making and drive product improvements.

* Compliance: Ensure that products comply with relevant regulations and industry standards, such as privacy and security requirements.

Qualifications:

* Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field.

* Proven 2 years of experience in project management or product operations, preferably in a technology or software development environment.

* Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

* Proficiency in project management tools such as Jira, Asana, Pendo, or ProductBoard.

* Analytical mindset with the ability to interpret data and make data-driven decisions. Familiarity with Agile methodologies and product development lifecycle.

* Experience with risk management, quality assurance, and compliance processes is a plus.

When you join Reputation, you can expect:

* Flexible working arrangements.

* Career growth with paid training tuition opportunities.

* Active Employee Resource Groups (ERGs) to engage with.

* An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

* Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

* Positive Culture- "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

* Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

* Balance- "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

* Diversity: Embracing a culture that values uniqueness.

* Inclusion: Inviting diverse groups to take part in company life.

* Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

* Flexible PTO

* Paid company holidays

* 4 company provided, "Recharge Days", which are wellness days off for the entire company

* Several active Employee Resource Groups (ERG's) to help foster inclusion and community

* Employee Assistance Program

* Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

* Fetch Pet Insurance

* 401K

* Health, dental and vision insurance

* Paid maternity leave

* Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.