Do you have a knack for problem solving and a passion for building strong relationships? Design Ready Controls, a leading control panel manufacturer is seeking a Bilingual Field Service Technician to join our growing team. The Field Service Technician performs product service, troubleshooting, and assists in resolving customer issues onsite in Oklahoma and Central Mexico. The role primarily consults on assembly best practices and acts as a catalyst in communication across multiple Design Ready Controls locations and organizations we do business with.
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Key Responsibilities
•Travel to client location and provide technical support and troubleshooting expertise on control panels
•Translate complex technical concepts to clients in both English and Spanish to foster better understanding of assembly processes
•Act as a point of escalation for client issues, including leading root cause analyses and process improvement projects
•Gather valuable client feedback to ensure our products and services continue to meet evolving industry needs
•Attend client meetings to provide insight on any issues
•Assist in establishing best safety, quality and control panel manufacturing practices
•Perform required research to drive company and customer issues to satisfactory completion, including the recommendation of corrective actions to management
•Verify internal and external adherence to proper documentation and processes to ensure consistency in product build, testing and shipping practices
•Program VFDs, PLCs and other programmable devices
•Perform assembly work, including but not limited to mounting components or other low and high volt wiring tasks as needed
•Perform rework and repair of faulty components as needed
•Perform other duties as assigned
Education | Experience
•2 years’ service technician or related experience preferred
•Minimum 1 year experience in building complex products, control panels, or related manufacturing experience required
•Experience or education in basic electricity and wiring principals preferred
•A valid Driver’s License with a satisfactory driving record
Abilities | Skills
•Ability to diagnose and troubleshoot problems independently
•Excellent communication and listening skills, with attention to clarity and detail
•Proactive, quick-thinking, problem-solving approach to work
•Ability to read and interpret electrical schematics/diagrams
•Ability to read, write, understand, and speak both English and Spanish without the aid of an interpreter
•Able to use a large variety of hand and power tools with proper safety techniques
•Lifting up to 50-85 pounds occasionally (with assistance)
•Ability to work independently and with a team
•Ability to travel up to 50% of the time – National and Internationally
•Must have valid passport
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. The position will also assume any other additional responsibilities as assigned by the manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Ready Controls is an equal opportunity employer.
