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The Internet / BDC Manager at Nyle Maxwell CDJR Austin is a leadership role responsible for managing incoming internet leads, phone calls, and long-term customer follow-up. The manager will supervise the BDC agents, provide processes and goals to achieve dealership targets, and collaborate closely with Sales Managers and the GM to drive team success.
Job Responsibilities:
· Analyze and print lead reports.
· Monitor activity and performance of lead sources.
· Attend manager meetings and training sessions as required.
· Supervise, train, and mentor BDC team members.
· Oversee BDC staff to ensure metric goals are met.
· Manage the hiring and counseling of BDC staff.
· Ensure prompt and professional handling of all leads (phone, internet, and follow-up).
· Update CRM status and customer profiles for effective follow-up.
· Coordinate with Inventory photographer to maintain up-to-date inventory merchandising.
· Monitor phone calls to ensure proper routing to departments.
· Stay informed about incoming inventory, price changes, and incentives.
· Communicate appointment activity with relevant managers and sales team.
· Assist with client communication to facilitate appointment setting and effective communication.
· Ensure completion of customer follow-up by BDC and sales staff.
· Manage no-show appointments and rescheduling.
· Monitor and analyze internet performance of the sales team.
· Communicate with the sales team regarding lead follow-up and closing percentages.
· Activate and deactivate employee profiles in CRM software.
Benefits:
· Profit sharing
· 401k with match
· Health insurance
· Prescription coverage
· Life insurance
· Disability coverage
· Dental and vision coverage
· Paid vacation
· Employee discounts
· 40 hour work week
· Free college education – Strayer University
Requirements:
· Authorized to work in the USA
· Ability to perform duties and responsibilities safely
· Clean driving record
· Valid driver's license
· Pass a background check and drug screen
If you're interested in applying for this position, please submit your application here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=65119&clientkey=A91E8177BBEA02AE4D42D19EF58A07CC
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
Experience level:
Schedule:
Supplemental pay types:
Work Location: In person
Full Time
$121k-158k (estimate)
05/11/2024
09/06/2024
The job skills required for Internet / BDC Manager include Leadership, CRM, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be an Internet / BDC Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Internet / BDC Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Internet / BDC Manager positions, which can be used as a reference in future career path planning. As an Internet / BDC Manager, it can be promoted into senior positions as a Business Development Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Internet / BDC Manager. You can explore the career advancement for an Internet / BDC Manager below and select your interested title to get hiring information.