DayTwo is the first company to safely and sustainably balance blood sugar, lower A1C, and reduce weight using food as medicine and leveraging the profile of a patient’s gut-microbiome, without the use of medications or surgery. Our data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to remission.

The Enrollment Coordinator, in Member Acquisition, at DayTwo provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to DayTwo until they are enrolled in our program. The Enrollment Coordinator will proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant throughout. This is a key role in DayTwo's Member Acquisition team, as your work will determine just how many members have the chance to take control of their diabetes. The Enrollment Coordinator is an applicant’s primary contact at DayTwo throughout their enrollment process, and thus the defining aspect of their enrollment experience.

We’re looking for a smart, kind, determined, and detail-oriented person to join us. The Enrollment Coordinator is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven to provide access to DayTwo's Personalized Nutrition to as many people as possible!

What you’ll do

• Manage volume of prospective members throughout the enrollment process and guide members through the DayTwo enrollment process to onboarding with the program
• Regularly calling and engaging member (via outbound call campaigns) (70% of time on phone) and email follow-up
• Proactively thinks of ways to improve the enrollment process for members and teammates and helps execute on those ideas with the team
• Answers applicant questions accurately, with compassion & patience
• Accountable for conversion rate of the applicants
• Work with confidential health information and/or issues using discretion and judgment
• Identify areas of opportunity and recommend value added solutions.
• Implement improvements to existing processes and procedures
• Exceptional cold-call prospecting using consultative phone skills, including the ability to clearly articulate, inspire, project confidence and positivity, influence, overcome objections, and remain resilient throughout
• Research and document relevant contact information for existing leads/keeping contact information updated in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately and adequate information regarding the prospect and/or opportunity is communicated