Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are seeking a skilled and experienced Trainer to join our team. As a Hospitality Trainer, you will be responsible for designing and delivering effective training programs to enhance the knowledge and skills of our employees. You will play a crucial role in ensuring that our workforce is equipped with the necessary tools and resources to excel in their roles.
This talented, positive, and magnetic individual must be multi-disciplined and quickly adaptable to varying environments and complexities in managing the execution of all operations including stepping in and performing cross-functional on-property support as needed.
You will primarily focus on four significant areas:

• Monitoring the overall guest experience

• Operational Training

• Developing, maintain, and updating all FOH & BOH training materials.

• Administrating and tracking the progress of all M.I.T. attendees.

• Developing & maintaining in unit staff orientation

• Deployment and executing of operational initiatives.

• Cross functional on-property support (Task force).

This new role will be instrumental in supporting the operational standards that will serve as the foundation from which Tim Love Restaurants will continue to grow and develop its’ staff. You will work closely with the general managers of each business to ensure that each and every staff member is trained, tested, and supported on all approved processes to ensure efficient execution of all deliverables in steps of service and hospitality.
To achieve this, you will spend time at each business working with management to understand their specific operation, identify operational opportunities, and elevate corrective actions to promote continuity and consistency in service excellence.
Essential Position Functions:

• Operational Training: Develop, implement, and lead an operational-based training program across all businesses to enhance guest services.

• Deployment of Operational Initiatives: Work with our leadership team to identify opportunities leading to the development and deployment of initiatives that will impact operations, guest engagement, and future development. This includes preparing action plans, analyzing data, and creating process review reports.

• Cross-functional on-property support (Task Force): With transformations and growth, there will be businesses that will need additional field support from time to time as new hires are coming on board or relocating from another of our businesses to fill as business dictates.

• Process Consultations: Perform reviews and consultations of assigned procedures and identify areas of opportunity to gain efficiency, drive revenue, and exceed guest expectations.

• 90% travel back and forth between our businesses as needed.

Skills needed to be successful in this role:

• Must have prior knowledge or experience within the hospitality industry. At least 3 years preferred.

• Possess professional level facilitation skills.

• Must have demonstrated experience providing exemplary guest service.

• Must possess strong attention to detail and follow up skills with ability to quickly identify and resolve problems.

• Must possess a dynamic and effective training style.

• Must be flexible with the ability to workdays, nights, weekends, and holidays as our business dictates.

• Must be friendly, outgoing, service driven, and somewhat of a “rock star” in the hospitality industry.

• Advanced knowledge of food and beverage operations within a multi-concept environment.

• Must possess the ability to thrive in a collaborative work environment.

• Must possess strong presentation and effective communication skills.

• Must be highly organized, detail-oriented, and quickly adaptable in an ever-changing environment.

• Must be local to Fort Worth, TX.

If you feel you may be a good fit for this role, we encourage you to apply!
Note: Pay is negotiable based off relative experience.