General responsibilities

The responsibility of the Front Office Coordinator position is to serve as the primary contact for customers and policy owners and assist with work as needed. Specific responsibilities include but will not be limited to:

• Greet visitors and direct them appropriately.
• Answer, screen, and record telephone calls.
• Maintain telephone system and agency directory.
• Train new personnel on how to use the phone system.
• Process incoming and outgoing mail; deliver outgoing mail to Post Office
• Maintain the reception area.
• Make copies, send, and distribute faxes and maintain copy and fax machines.
• Maintain inventory and order office supplies as needed.
• Answer basic policy owner/policy benefit questions.
• Act as administrative support for financial representatives/staff as needed.
• Complete and/or assist with projects as assigned by the Office Manager/Director of Operations
• Cross-train in other support roles

Qualifications

It is recommended that the Front Office Coordinator position have the following qualifications:

• Basic computer and Microsoft Office experience
• Multi-line phone experience preferred.
• Filing skills
• Customer service experience strongly preferred.
• Ability to handle detailed work with high degree of accuracy.
• Excellent interpersonal skills
• Experience in problem-solving.
• High level of organizational skills
• Excellent written and oral communication skills
• Professional office skills
• Ability to take independent action to make sound decisions.
• Ability to multi-task
• Ability to be flexible and open minded.
• Ability to work effectively with people at all levels.