Ryan White Program Manager

 Quality and Compliance

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Ryan White Program Manager (RWPM) provides Programmatic and Fiscal monitoring and oversight of the Ryan White Grants, including Parts A, B, and C as well as the Ending the HIV Epidemic (EHE) funding. This position works in partnership with the Finance team to develop and monitor budgets and maintain compliance for allowable costs as defined by the funding regulations. The RWPM facilitates collaboration among Department Directors and Program Managers associated with activities supported by the Ryan White and EHE grant programs to ensure compliance with funding requirements and alignment across all Ryan White and EHE funded projects.

The Ryan White Program Manager is responsible for the oversight and monitoring of staff training related to the Ryan White and EHE funded services as well as monitoring and updating the eligibility policies, processes, and procedures for clients accessing Ryan White and EHE funded services. The RWPM regularly collects and analyzes data for the Ryan White and EHE funded services and associated participants and utilizes the data for completing and submitting reports in compliance with local, state, and federal requirements as well as for presentation to Damien Leadership, as needed. The RWPM engages in cross departmental collaboration to identify opportunities for improvement and is responsible for developing, implementing, and assessing data driven Quality Improvement projects as well as any process improvements on an ongoing basis. This position is responsible for contributing to fiscal and data driven reports to comply with current funding requirements as well as for use in applications for future funding opportunities.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Develop and implement robust and comprehensive programmatic and fiscal oversight and monitoring for Ryan White Grants, including Parts A, B, C, and Ending the HIV Epidemic (EHE).
• Conduct meticulous daily, weekly, monthly, quarterly, and annual quantitative and qualitative assessments and reporting to ensure accurate documentation in compliance with funding requirements.
• Navigate between internal and external systems and databases, including CAREWare and Electronic Medical Records (EMR), to ensure data integrity of the highest quality across all Ryan White and EHE funded activities and services.
• Facilitate any necessary onboarding and training sessions for all staff members funded by Ryan White and EHE grants to provide education related to the intricacies of the Ryan White and EHE associated activities at all levels of engagement and service delivery.
• Develop and conduct training sessions for new and existing employees to keep all relevant staff up to date on current funding requirements as well as regulatory and compliance needs.
• Manage, monitor, and update policies, processes, and procedures related to client eligibility determination and enrollment for Ryan White and EHE funded programs, ensuring alignment with regulatory and compliance standards.
• Identify existing and potential issues that may inhibit the integrity of the eligibility and enrollment process, collaborating with the Senior Compliance Manager and any relevant departments as well as internal and external stakeholders to resolve issues efficiently.
• Provide support, assistance, and data to the Grant Writer to contribute to the preparation of grant applications for the continuation of existing funding as well as any new funding opportunities, ensuring accuracy, compliance, and adequate preparation for funding needs, updates, and changes.
• Collaborate with Fiscal and Department Directors, as well as Program Managers, to develop comprehensive work-plans that align with the goals, objectives, and activities of the Ryan White and EHE grants and ensure compliance and quality across all Ryan White and EHE funded initiatives.
• Analyze Ryan White and EHE data to generate insightful and efficient reports to internal and external stakeholders, funders, and other staff as needed.
• Identify strengths and successes as well as opportunities for improvement among programs and services funded by Ryan White and EHE grants based on quantitative and qualitative data.
• Collaborate with the Quality and Compliance team to identify, develop, and implement Quality Improvement Projects related to Ryan White and EHE funding, with a focus on accountability and Continuous Quality Improvement (CQI).
• Assist in the annual update and revision of the Clinical Quality Management Plan (CQMP) and agency-wide Quality Improvement and Assurance plans as they relate to Ryan White and EHE funded programs and services, ensuring alignment with relevant work-plans and other applicable Ryan White and EHE funding requirements.
• Provide data for monthly, quarterly, and annual reporting both for Ryan White and EHE funded activities directly as well as any other funding sources that supplement Ryan White and EHE funded programs and services.
• Undertake special assignments and additional responsibilities on an as-needed basis to contribute to the overall success of grant management initiatives.
• Demonstrate proficiency in data analysis, identifying trends, and making data-driven decisions and recommendations.
• Utilize verbal and written communication skills for effective reporting and collaboration.
• Develop in-depth knowledge of Ryan White Grants, including local state, and federal regulations and compliance requirements and utilize that knowledge to assist staff in programmatic and fiscal compliance.
• Develop and facilitate comprehensive and effective training related to Ryan White and EHE funding for employees at every level.
• Collaborate with diverse teams, including Finance, Patient Access, Clinic, Health IT, and Quality and Compliance.
• Perform special assignments and other work on an as-needed basis. 

Education and/or Experience

Bachelor's degree required, bachelor's degree in a relevant field such as non-profit, public health, or business management preferred. A working knowledge of Excel is required. Experience with Power BI, Python, and/or Tableau preferred. Experience with CAREWare preferred. Experience with federal, state, and local grant reporting systems preferred. Experience with the Code of Federal Regulations preferred. Experience working in the non-profit and/or healthcare sector preferred.

*Work or lived experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands: 

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation ay be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

• FLSA Status: Salaried, Full-time, Exempt
• Leader: Senior Compliance Manager
• Salary: $50,000

• Benefits: 
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.

• 12 paid holidays
•  Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.