Primary Position Objective:
Under close supervision, RECEIVES telephone calls from customers requesting Water and Roadside Service. DISPATCHES appropriate towing assistance. SERVICES inquiries related to customer requests and SELLS acceptable towing services and BoatU.S. Memberships primarily via telephone and online. SERVICES licensed inquiries related to customer requests via telephone calls and/or internet messages from GEICO specialty insurance policyholders. RECEIVES telephone calls and/or internet messages from policyholder. VERIFIES facts, DETERMINES liability and MAINTAINS and SETTLES designated first party, non-injury claims by telephone/and or internet.
Essential Functions:
ESTABLISHES new loss reports and SETS UP the subsequent claim file.
VERIFIES necessary accident facts and circumstances by telephone, internet and/or mail and DETERMINES applicable policy coverage.
DETERMINES the company's loss payment exposure under the policy contract and PREPARES claims for payment or REFERS claim for denial of coverage.
RECEIVES telephone and/or internet inquiries from policyholders, claimants or repair shops and RESOLVES questions and complaints.
MAKES assignment of vessel to the appropriate expert via computer.
DETERMINES possible payment recovery. OPENS or REFERS claims to payment recovery.
RECEIVES customer requests for Emergency Water and Road Service by telephone.
VERIFIES policy coverage and towing limits. OBTAINS necessary information from customer and DETERMINES what service is required.
LOCATES appropriate towing company and COORDINATES service required, including conferencing proper towing company and obtaining an ETA.
ASKS prospective customers to buy towing and membership products and HANDLES responses such as objections or obstacles via telephone. RECOMMENDS and SELLS coverage and towing enhancements to current customers via telephone.
SPEAKS with internal and external customers in a way that BUILDS GEICO's customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions.
ADHERES to the GEICO Code of Conduct, the GEICO Claims Code of Conduct, company policies and operating principles.
MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with supervisors and co-workers.
MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking

• Associate must attain and maintain the required licenses issued by state insurance departments
• Must be able to speak in a clear, empathic and professional manner by telephone

• Must perform duties at a stationary workstation
• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to work varying schedules to meet staffing or phone volume needs
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.