Salary Range: $24.50 - $26.25

PRIMARY RESPONSIBILITY:

The Residential Mortgage Processor II is responsible to process, coordinate and manage residential and retail loan processing with direction from Mortgage Operations Manager.

ESSENTIAL FUNCTIONS:

• Process residential real estate loans while interfacing with Loan Officers, Underwriting, outside vendors (e.g., title insurance, mortgage insurance companies) and Borrowers.
• Provide excellent customer service involving residential real estate loan processing.
• Maintain knowledge of the secondary market automated systems for loan processing.
• Submit loans for approval via automated underwriting systems.
• Review files for compliance including RESPA, Equal Credit and Fair Lending.
• Assist Loan Officers, Underwriters and Closers with loan origination, underwriting, and closing of all loan files.
• Follow loans from application to closing; follow up on appraisal and underwriting conditions.
• Regularly provide updates to borrower, attorneys, and realtors involved in the transaction.
• Cross sell Bank products or refer to a Bank Specialist when appropriate.
• Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage lending.
• Utilize encompass to communicate effectively following the mortgage playbook requirements.
• Active participation in demonstrating the behaviors outlined in the GRB Experience.
• Manage a pipeline of approximately 50 loans (Conventional, USDA, VA and FHA) each month. This includes but is not limited to the initial review process of a loan, the submission of a loan into underwriting, the issuing of the initial commitment letter and moving the loan into the closing department.
• Close and fund on average approximately 25 loans each month.
• Maintain an average of 95% or higher service score on 5 file reviews completed by your manager each month.
• Able to calculate all income sources for all income types such as wage earners, self-employment, retirement and rental income.
• Respond to emails, voicemails and all customer requests within 24 hours.
• Assist with mentoring and training newer processors by being available in the group chat and responding to processors questions when needed.
• Assist in keeping job aids up to date and current as items change.
• Manage a pipeline of construction loans if applicable in addition to Conventional, USDA, FHA and VA loans.
• Shadow approximately 1-2 hours per quarter an additional department in mortgage (Underwriting, closing, and post-closing).

SECONDARY FUNCTIONS:

• Other duties as assigned.

EDUCATION AND EXPERIENCE:

High School diploma or GED; (Associate’s degree highly preferred) with a minimum of 3 years documented processing experience managing a pipeline of 50 purchase and refinance transactions including experience processing Conventional, USDA, VA and USDA loans, or the equivalent combination of education and experience.

COMPETENCIES:

• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
• Ability to work in a fast-paced, deadline driven environment.
• Demonstrated PC literacy.
• Ability to manage multiple priorities.
• Demonstrated verbal and written communication skills required.
• Organizational skills and attention to detail are required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, talk and hear. The employee regularly is required to walk and sit. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment is indoor and climate controlled office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)