Job Summary:

The group sales manager is responsible for representing the Epicurean Atlanta Mid-Town to customers, the public, government, and other external sources. Responsible for the development and performance of all sales activities in assigned market. Listen to customer needs, analyze this information, and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Impress customers with tailored proposals, quality, and timely service in a pleasant and friendly manner. May work with local sales and U.S. based account sales teams to drive production from targeted high priority accounts.

CORE WORK ACTIVITIES

Primary Requirements and Qualifications:

Solicit, book, and turnover group business across all markets.

Handles customer inquiries and leads requests for group business.

Verifies that business is turned over properly and in a timely fashion for quality service delivery.

Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

Understands the overall market (e.g., competitors strengths and weaknesses, economic trends, supply, and demand) and how to sell against them.

Verifies that business booked is within hotel parameters.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Understands and actively utilizes company marketing initiative/incentives to close on business.

Implements process improvements and best practices.

Processes business correspondence and creates contracts and other related booking documentation as required.

Understanding of group hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types. Ensure method of payment, credit card and or billing policies and procedures are upheld.

Knowledge of sales techniques to propose up-sell ideas to clients.

Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Invite clients to the hotel for entertainment, lunches, tours, and site inspections.

Assist in implementing special promotions relating to direct sales segments, i.e., parties, sales blitzes, etc.

At all times present and maintain high standards of communication, both written and verbal, to the client.

To maintain an effective and organized filing on all confirmed bookings.

To co-operate with the other departments to ensure a harmonious working environment & maximize efficiency.

To initiate introductory calls during file turnover process

Attends pre-cons as deemed necessary by property and or client.

Qualification Standards

Education & Experience

4-year Bachelors degree preferred

Lodging sales experience in either with luxury or upscale hotels and resorts

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to effectively present information to individuals or groups

Proficient with Microsoft Office programs

Current or very recent Marriott sales experience preferred

Current or very recent CI/TY/SFAweb, access preferred

Physical Demands

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Corrected vision to normal range

Ability to drive/transport self and others

Ability to travel, domestically and internationally

Long hours sometimes required

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction and provide direction to others

Manage differing personalities with the office, the resort and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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