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Expeditors is Hiring an Air Export Operations Agent Near Peabody, MA
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250 locations worldwide
- Fortune 500
- Globally unified systems
Scope of Position
Day to Day customer service and operations functions for air export department.
Major Duties and Responsibilities - As contained in the Operational Process Standards Manual:
- Participate in Air Gateway Lateral milestones related to customer service through effective use of our Gateway Workflow tool.
- Participate in Air Lateral milestones that relate to Operations (SMP no BLP - management of the SMP bin.)
- Schedule pickups timely and accurately per the customer SOP
- Track and Trace shipments timely and update customer service of any delays
- Submit export clearances on a daily basis per govt regulations and Expeditors policies
- Professional communication with customers and service providers required.
- Overseas communications, timely responses to emails and requests (internal and external)
- Send Shipment Alerts to customers and keep them informed of the progress of their shipments
- Process House and Master shipments within the required timeframe accurately and per the customer SOP's
- Submit claims timely for any damaged cargo. Must follow Expeditors procedures for handling damaged cargo.
- Review shipments on hold
- Updating system notes for shipments on hold.
- Daily use of the workboard required.
- Evening truck capacity review of JFK trucks
- Manage transfer trucks to Logan and JFK airport effectively to avoid wait time.
- Must be willing to work Saturday shift as a backup option
- Handle DG shipments compliantly per IATA and Expeditors policies and procedures.
- Effective communication to both the day warehouse team and night teams.
- Training peers as needed
- Auditing files - spot check areas of concern on an ongoing basis of the operations team
- Collaborate with all team members in regards to any problem solving and process efficiencies.
- Any other function deemed necessary by Manager
- High School degree or equivalent
- General knowledge of Microsoft Outlook and Microsoft Excel
- Must be wiling to be DG Certified
- Mus be willing to be Export Clearance Certified
- Must be willing to be LATAM certified
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Videos To Watch
https://youtu.be/EvHCvNREjPY
Job Summary
Full Time
$78k-97k (estimate)
05/06/2024
05/19/2024
expeditorsinc.com
RAYTOWN, MO
50 - 100
Private
WAYNE BROCKMAN
$10M - $50M
Transportation
Related Companies
The following is the career advancement route for Air Export Operations Agent positions, which can be used as a reference in future career path planning. As an Air Export Operations Agent, it can be promoted into senior positions as an Import/Export Clerk II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Air Export Operations Agent. You can explore the career advancement for an Air Export Operations Agent below and select your interested title to get hiring information.
