Our Mission

“Intelligence plus character – that is the goal of true education.”
-Martin Luther King, Jr.

Through high expectations, a structured academic environment, and positive character development, Martin Luther King, Jr. Charter School of Excellence ensures that every student in kindergarten through grade 5 is equipped to think critically, communicate clearly, and are empowered with a strong ethical foundation to be set on the path for success in college, career, and life. The school incorporates Dr. King’s commitment to the highest standards in scholarship, civic participation, and the ideal of the beloved community.

Who We Are

Martin Luther King, Jr. Charter School of Excellence (MLKCSE) is a free public charter school offering a high-quality academic program and positive character building to 360 students in Kindergarten through Grade 5 in Springfield, MA. To learn more about MLKCSE please visit our website at: www.mlkcs.org

Position DescriptionMartin Luther King, Jr. Charter School of Excellence is looking for a School Receptionist/Operations Associate who is passionate about promoting social justice through educational equity - someone who deeply believes that all children can learn and be academically successful with access to quality education. 

The School Receptionist/Operations Associate fills a key role in the safe and efficient day-to-day operations of our school. The role requires performing a variety of tasks including clerical, record keeping, and database management as well as the implementation of policies and procedures related to operations. The Operations Associate is an important person in the public relations and communications aspects with caregivers, community members, and our vendors. The Operations Associate must be highly organized, work as a collaborative team member, and understand the importance of being supportive and responsible to our students, families, and staff.

Responsibilities

• Serve as the initial face of the school, interacting in-person with parents/guardians and the public in general, facilitating effective two-way communication between the school and the public
• Answer phones and take accurate messages, ensuring they go to the correct staff in a timely manner
• Translate documents from English to Spanish with attention to colloquialisms
• Interpret for meetings requiring Spanish with attention to colloquialisms
• Make phone calls on behalf of staff
• Manage dismissal documents
• Communicate with agencies and organizations that have dealings with the school
• Keep office organized and clean
• Filing accurately
• Maintain student, staff, and parent confidentiality in a public setting
• Screening and checking visitors in and out
• Set up robocalls
• Regularly perform audits of the database to identify errors, needed updates, and omissions
• Manage key aspects of database and data cleanup
• Generate basic reports from the database for various staff members
• Run training sessions for a wide audience of learners in both group and one-to-one situations (i.e how to run a report, how to read the dismissal documents, etc.)

Qualities 

Successful candidates will be able to demonstrate the following qualities:

• Ability to multitask and work at a high pace when needed
• Ability to prioritize and reprioritize as needed
• Ability to maintain confidentiality
• Ability to provide excellent customer service in a busy office environment
• Ability to work with lots of people
• Ability to work under stress and manage multiple priorities
• Consistent positive attitude, even under stress
• Problem solver
• Team player
• Some experience in a school setting or a receptionist setting preferred
• Ability and desire to learn on the job, expand expertise, and to constantly improve
• Ability to sit for extended periods
• Highly organized with time management, physical space, and with electronic documents

Qualifications

• Bilingual (Spanish/English)
• Proficient in reading and writing in Spanish preferred
• Translation and/or interpretation certification preferred
• Proficient typing skills (approximately 50 words per minute or higher)
• Minimally moderate experience using computer applications like writing documents, spreadsheets, presentation software, and using and managing e-mail, and working with databases
• Experience with G-Suites is strongly preferred
• Previous experience with Power School SIS preferred.
• Minimally a high school diploma but Associate's degree or higher preferred