Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.
Responsibilities:

• Maintain network and backup systems
• Monitor and address automated alerts related to supported devices
• Work with clients and remote support technicians on advanced service issues
• Update assigned service tickets daily
• Perform advanced problem-solving on various applications and hardware
• Maintain accurate records and time logging in ConnectWise

Basic Qualifications:

• Advanced knowledge of computer systems software and hardware
• Minimum 2-year customer service experience
• Excellent verbal and written communication skills
• Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared, and feedback is welcomed
• Effective time management including the ability to multi-task, organize and prioritize
• Ability to research and grasp technical information across multiple tools while working with customers
• Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges

Preferred Qualifications:

• Technical support experience
• Passion for problem resolution and creation of a positive customer experience
• Technical degree, related certification(s), experience in the healthcare field

Additional Requirements:

• Successful completion of pre-employment assessments
• Successful completion of initial training
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures
• Valid drivers license
• Drug test and background check

Perks:

• Benefits Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Company paid disability and life insurance

Available Shift:
Shift: 10:00 pm - 7:00 am Central Time
Days: Sunday through Thursday
*This is a night shift position
*Shift is based on Central Time

This is a remote position.