Job Description
Community Association Management provides services to Homeowners' Associations (HOA's) throughout the Carolinas. Our Customer Service Representatives (CSRs) play a key role in serving our customers.
As a CSR , you would be responsible to:

• Answer customer calls in a courteous and efficient manner.
• Research/resolve customer's problems which may require the review of statements, creating work orders, setting up payment plans and issuing credits.
• Document all homeowner conversations in their account.
• Update homeowner's contact information.
• Maintain current customer information and correspondence by attaching files to homeowner's accounts.
• Check general voicemail box and return calls.
• Assist in preparing letters of violation and collection.
• Attend HOA annual meetings and assist as needed.
• Update HOA contacts and lists.
• Notify realtors and introduce CAM as the management company.
• Follow up on work orders placed insuring vendor completed assignment and homeowner is satisfied.
• Perform other duties as required.

Experience and Skills

• High School Diploma or Equivalent
• Two years of customer service experience
  Basic skills in MS Word, Excel, Outlook and IM
• Ability to deal with stressful situations and solve problems
• Highly organized
• Ability to follow-through and provide complete documentation
• Ability to multi-task
• Ability to prioritize
• Professional phone presence

Apply online:https://communityassociationmanagement.atsondemand.com/
NO RECRUITERS PLEASE!
Job Benefits
40 hour work week typically 8:00 A.M. 5:00 P.M. Monday through Friday; Overtime as needed.
Medical, Dental, Vision, Supplemental Benefits and 401K