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Location
2121 W Casino Rd,
Everett, WA 98204
Position Summary
The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.
Summary:
The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience. They provide entry-level knowledge of the Skyward software applications to interface with outside agencies. The Analyst I provides support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met.
Essential Functions:
Required knowledge, skills, and abilities:
Qualifications
This is an entry-level analyst position requiring related college training or computer-related customer application support. Experience working in an educational environment is highly preferred. Associate’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.
Valid Washington State driver’s license and proof of liability insurance required. WSP/FBI background clearance may be required.
Employment Conditions and Benefits
8 hours per day, 5 days per week, 260 days per year
Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position.
Hazards: Those present in a normal office environment. Routine travel may pose potential hazards including driving in inclement weather.
Benefits Include: Medical Insurance, Dental and Vision insurance with 100% paid premiums for employee and eligible dependents, Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave, Tuition Reimbursement, Long Term Disability, Basic Life Insurance $35k (w/voluntary additional coverage), WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS), Deferred Compensation Program (DCP) offering 457 deferred savings plan, Flexible Spending Accounts for medical and dependent care, Voluntary Employees' Benefits Association (VEBA) participation, Employee Assistance Program, Professional Development opportunities.
Salary Range
Schedule III, Range 3: $78,936.00 - $85,737.60 per yearHow to Apply
Submit a complete application at nwesd.org/jobs. Applications for this position must include:
Full Time
$84k-115k (estimate)
05/05/2024
07/03/2024
The job skills required for Software Support Analyst I include Operating System, Microsoft Office, Computer Science, Communicates Effectively, Professional Development, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Analyst I positions, which can be used as a reference in future career path planning. As a Software Support Analyst I, it can be promoted into senior positions as a Software Support Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Analyst I. You can explore the career advancement for a Software Support Analyst I below and select your interested title to get hiring information.