EXCITING ENTRY LEVEL TELECOMMUNICATIONS POSITION WITH ROOM FOR GROWTH!

NetCarrier Telecom is a leading regional telecommunications provider that offers voice & data solutions to small and medium sized businesses. We are currently seeking candidates to fill several entry-level technical support positions in our call center in Lansdale, PA. Our offices are moving to Audubon, PA within the next 3 months. We offer full-time positions with advancement opportunities, competitive wages, and full benefits.

Job Duties

· Primary duty is day to day leadership and assistance to technicians in their roles.

· Working co-operatively with management across the company when communication between departments is necessary.

· Participating in informal quality of work discussions regarding the technicians with other supervisory staff.

· Quality checking of orders produced by the support department and ensuring they are moved along to the necessary teams.

· Review calls when necessary between technicians and customers and provide feed back.

· When necessary, perform past ticket reports to gain a greater understanding of an issue over a certain timeline. These will be reviewed informally internally, or formally with the customer depending on the situation.

· Assist in knowledge base documentation for adjustments or new additions.

· Assist with general customer complaints including escalated calls regarding customer service issues and when necessary, act as a point of contact (along with the supervisory team) until said customer has reached satisfaction.

· Attend a weekly meeting with the supervisory team to discuss current situations and plan how to handle future items.

Qualifications

· Willingness and ability to share knowledge with others in a way that can be understood. Coaching and mentoring.

· Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

· Excellent verbal and written communication skills and attention to detail.

All candidates must be available during the day 5 days per week for your first 4-6 weeks for introduction training.

What We Offer:
- Competitive wages.
- Comprehensive benefits package. Choice of 3 different medical plans
- Excellent PTO package. 160 hours in your first year.
- 9 paid holidays per year. Comp days AS WELL as 1.5x pay for full-time employees on worked holidays.
- A free membership with CompTIA for the duration of your employment with the company
- Tuition reimbursement
- Reimbursement of exam costs for an extensive list of IT certifications
- Potential for growth.

Job Type: Full-time

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person