The Loan Servicing Representative performs various clerical and administrative functions in support of the loan servicing function in conformance with established Credit Union policies and procedures.
Primary Responsibilities:
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.
1. Maintains tickler system for escrow accounts pertaining to homeowners insurance and private mortgage insurance. Processes premium payments, updates accounts in the loan system, and maintains insurance coverage filing system.
2. Processes various transactions including mortgage and equity payoffs and charge offs.
3. Completes daily loan non-post report and reviews various system reports for payment errors and corrects payment posting errors.
4. Creates new loan report to verify all new direct and indirect consumer loans are in the quality control ques and verifies the accuracy of systems input for all loans.
5. Processes paid notes and discharges titles and mortgages on secured loans.
6. Responsible for timely remittance of quarterly or semiannual real estate taxes for all escrow mortgage accounts.
7. Responsible for processing all mail, answering telephones, responding to member inquiries, and other related clerical or administrative tasks as assigned. Follows up to resolve issues within scope of expertise.
8. Maintains online title tracking system and performs all necessary follow up to obtain missing certificates of title.
9. Performs quality control on loan folders including consumer loans, overdraft accounts, and home equity loans and lines. Performs follow-up for missing documentation.
10. Performs various tasks associated with preauthorized transfers internal and external on all loans.
11. Assists members with processing all necessary paperwork associated with disability and credit life insurance claims and GAP insurance claims.
12. Balances monthly insurance premium report for consumer loans and reconciles general ledger account for credit life and disability. Balances and remits payment for monthly credit life and disability mortgage insurance premium.
13. Responsible for entering remaining fields on all new mortgages to the system and performing the advance. Performs quality control on the mortgage file. Performs follow up with attorneys for missing documentation.
14. Responsible for entering all Heloc's, Fixed Equities and Manufactured Housing on to the core system and verifying information for accuracy.
15. Adheres to all LCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.
Requirements
High School diploma or equivalent. At least one-year related business office, administrative or clerical experience. Excellent organizational, attention to detail, and communication skills required. Prior banking experience is a plus but not required. Working knowledge of Microsoft Word and Excel is preferred. Ability to utilize various types of office equipment, including PC.
Employees are expected to exhibit LCU's core values, You're Somebody, Own It, Work Together, Be Caring, in all interactions with internal and external members to achieve the credit union's goals and support a culture of inclusion.
Leominster Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran.