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VSA Resorts is Hiring a Night Auditor (FT/PT) Near Virginia Beach, VA
VSA is seeking a Part-time Night Auditor to be responsible for the accuracy of preparing/posting the nightly audit and reports for the Resort. The Part-time Night Auditor provides service to customers, answers inquiries pertaining to Resort services, handle registration of Resort owners/guests, and provide travel directions. The Auditor position supports efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. The Part-time Night Auditor has a support responsibility to all functional officers, directors, and managers. Shift is 11p - 7a. Must be able to work overnight, weekends, holidays, and cover shifts as needed.
Join our committed team of Night Auditors in making everyday a Great Day at VSA!
Essential Functions/Duties include :
- Reconcile shift activity reports, daily audits, and related reports
- Performs key and folio audits
- Corrects and reports discrepancies or inconsistencies immediately to the Front Desk Supervisor
- Ensure all reservations, reports, frees, and payments (including third party reservations) are accurate
- Provide quality customer service and support to owners/guests by answering questions/inquiries via phone, email, direct mail, and/or in-person
- Provide an enjoyable vacation experience from check-in to check-out
- Educate owners and guests of on-site activities, area events, and attractions
- Conduct switchboard operations and relay guest's messages
- Process payments for maintenance/assessment fees, mortgages, reservations, retail merchandise, and activities
- Perform periodic maintenance and vacancy inspections on clean/vacant units and report discrepancies
- Support other departments in light cleaning, maintenance, house-keeping, marketing, and Human Resource activities when needed
- Solicits client referrals, timeshare tour opportunities, online satisfaction reviews, and customer feedback for improvement
- Computer skills are required
- Customer Service experience is highly preferred
To accomplish this job successfully, an individual must be able to perform with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to assist qualified individuals with disabilities to perform the essential functions.
Job Summary
Full Time
$50k-61k (estimate)
05/07/2024
05/20/2024
vsaresorts.com
VIRGINIA BEACH, VA
200 - 500
1900
<$5M
Accommodations
Related Companies
About VSA Resorts
VSA Resorts is a vacation ownership company managing three resort properties (Ocean Key, Ocean Sands, and the Atrium) located in the heart of the Virginia Beach oceanfront. All three properties are Silver-Crown designated by Resort Condominiums International (RCI), offering superb, condo-style accommodations and family-friendly amenities to help your family create vacation memories that last a lifetime.
The following is the career advancement route for Night Auditor (FT/PT) positions, which can be used as a reference in future career path planning. As a Night Auditor (FT/PT), it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor (FT/PT). You can explore the career advancement for a Night Auditor (FT/PT) below and select your interested title to get hiring information.
