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Summary
This position is for a Technical Service Representative. The primary roles include answering incoming calls from dealers and consumers, processing orders and warranty claims, answering inquiries and questions, handle complaints, troubleshooting problems and providing information.
Essential Duties and Responsibilities
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school preferred; Five years of related experience and/or training; or equivalent combination of education and experience; Proficient in relevant computer applications; Knowledge of customer service principles and practices; Three years or more experience in a call center environment preferred; Excellent data entry/keyboard skills; Knowledge of administration and clerical processes; Relevant product knowledge related to the marine industry a plus
Language Skills: Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications: Include Certificates, Licenses, Registrations and other skills/abilities/qualifications not listed above.
Other
Retail
$49k-60k (estimate)
05/08/2024
05/31/2024
malibuboats.com
LOUDON, TN
500 - 1,000
1982
ROBERT R ALKEMA
$50M - $200M
Retail
The job skills required for Technical Service Rep include Troubleshooting, Hydraulics, Products and Services, Technical Services, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Rep positions, which can be used as a reference in future career path planning. As a Technical Service Rep, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Rep. You can explore the career advancement for a Technical Service Rep below and select your interested title to get hiring information.