**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.

Work in a fast paced, deadline driven environment as first point of contact regarding crew events that may impact operational performance and reliability.

This job also serves as part of the daily operational function with a consistent hub control center presence. This responsibility will be assigned in accordance with shifts and tied to the respective station and department dependability metrics.

This job is a member of the Inflight Team, within the Customer Experience Division.

**What you'll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

?Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department

Oversee Inflight base operational reliability by taking lead role in dependability engagement, communication, & accountability.

Handles operational events and proactively deploys Inflight Management for crew assistance or delay mitigation based on priority of engagement and operational impact.

Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.

Notifies rescheduled and reassigned Flight Attendants traveling through the base.

Reviews flights and checks for potential crew misconnects.

Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Base Control Center leadership.

Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.

Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.

Investigates and documents Right Start, IPD (International Premium), IFS (International Flagship

Service) delays; also responsible for investigating and documenting Catering delays 15 minutes or greater

Implements selected policies, as well as ensuring established guidelines are followed and enforced.

May conduct coaching and counseling as appropriate

Assists with Flight Attendant reasonable cause drug and alcohol testing.

Provides Flight Attendant Tablet support.

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

High School diploma or GED equivalency

PC, Sabre, DECS, and RES experience

**Preferred Qualifications- Education & Prior Job Experience**

Bachelors/College degree preferred/or equivalent work experience.

Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List

Current Passenger Service, Passenger Sales or Crew Scheduling experience.

Knowledge of company on-time performance goals and dependability metrics.

An understanding of working with a contract labor group is desirable.?

**Skills, Licenses & Certifications**

Sound judgement and strong decision making skills

Ability to work independently as well as collaboratively

Ability to prioritize, multi-task and manage several events and situations simultaneously

Ability to work under demanding operational conditions

Excellent interpersonal, oral and written communication skills

Ability to work all shifts, holidays, and overtime as required

Requires rotation of shifts and days off

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport securityidentification display areas (SIDA) and secure US Customs security badge if applicable

Must Pass U.S. Department of Transportation (DOT) mandated drug test?

**What you'll get**

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.