Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Cargo Operations Team within the Customer Experience Division.
• Responsible to ensure stations meet all Local, Federal and Corporate mandates, regulations and compliance directives while keeping detailed records and proactively present discrepancies to station leadership or escalate issues to headquarters if necessary
• Salary range is $40,041.04 - $56,001.40

What you'll do

• Investigates irregularities and fines received from the FAA, TSA, DOT or other regulatory agencies
• Interacts with company leadership and outside regulatory agencies to ensure stations meet all Local, Federal and Corporate mandates, regulations and compliance directives
• Conducts station self-audits to review Financial Controls, Customer Experience, Cabin Appearance, Ground Operations and Baggage areas
• Oversees vendor contract maintenance
• Manages ad hoc and operational needs such as baggage initiatives, offload audits, etc.
• Assists the station during irregular operations
• Represents American Airlines in small claims court
• Must be willing to travel for business if needed
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be able to adjust hours/shifts to meet business requirements and workload demands with short notice
• Must be able to successfully complete a mandatory off-site Ground Security Coordinator training and other required training

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School Diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Customer service experience

Skills, Licenses & Certifications

• Skills in Microsoft Office Word, Excel and PowerPoint
• Skills in organization and time management
• Ability to interpret Local, State and Federal laws
• Ability to work well under deadlines and high volume stress periods
• Ability to handle multiple tasks and adapt to constant changes while working with minimal supervision
• Knowledge of SABRE or QIK

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.