**Licensed Customer Service Agent**

Remote / Operations / Full-Time - Remote As a pack, we share agility, guts, collaboration, and a relentless pursuit in creating a happier world for pets and their people. Pumpkin is looking for a talented Licensed Customer Experience Agent to join our growing team and support our expansion in an exciting, fast-paced, and growing startup environment. **This experienced and motivated individual holds an active Property and Casualty Producer License and has customer service experience in the insurance industry.** This team member will be responsible for providing a best-in-show experience for pet parents over various channels including phone, email, text, chat, and social media. The Senior Care Advocate will also play a key role in handling escalations as well as experience recovery. Position will be reporting to the Customer Care Manager. Provide exceptional customer care to pet parents across multiple communication channels such as phone, email, text, chat and social media.

Educate pet parents to help them understand the benefits and value of pet health insurance

Uses empathy and problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers

Proactively seeks opportunities to sell and upsell.

**What We're Looking For:**

Property & Casualty Insurance Producer License Holder required

Experience in the insurance industry required (including customer facing or claim administration roles)

Excellent verbal and written skills

Strong de-escalation and problem-solving skills

Great attention-to-detail in every task

Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)

Roll-up-your-sleeves mentality does what it takes to get the job done

Entrepreneurial interest, a passion for pets and an excitement to work in a start-up

Prior experience with Customer Service in Pet Insurance industry - a major plus

Prior experience in the pet healthcare industry

Proficiency in MS Excel and G-Suite tools

Other languages at a fluent level (writing and conversing); Spanish preferred