POSITION TITLE: Support Services Counselor

POSITION SUMMARY:

Full-time, non-exempt, hourly; Monday through Friday; 40 hours per week. Under the supervision of the Assistant Executive Director, the Support Services Counselor shall provide support for caregiver services, information and resources, and assessment completion.

PRIMARY DUTIES:

Responsibilities are oriented around three main objectives:

1. Information and Resources

• Input data collected by client to provide community resource planning and needs assessments.
• Assess and respond to client needs using active listening skills, conversational intent and a high level of empathy.
• During the assessment completion process, evaluate the need for additional resources.
• Be available for walk-ins or calls.
• Provide information and education on supportive services to clients with the goal of supporting the client’s independence and ability to remain in their home.
• Establish and maintain an inviting office atmosphere which makes all guests feel welcome.
• Update and maintain the appropriate client notes in CRM database in a timely manner.
• Maintain a list of community resources for internal and external use including updating the resource guide as new services are found in the community that may benefit our clients.

2. Family Caregiver Support Services

a. Meet with caregivers who are burdened with the responsibility of caring for loved ones.

b. Complete risk matrix to determine whether caregivers are eligible for the Family Caregiver Support Program - funded services.

c. Complete assessments for caregivers to receive respite and/or supplemental services.

d. Generate authorization letters to caregivers and providers for respite grants and communicate effectively with LOS and Assistant Executive Director to ensure proper documentation and tracking of Family Caregiver Support Program dollars, hours, and Service Units

e. Complete satisfaction surveys with caregiver clients during and/or after receiving services.

f. Work with respite service providers to identify availability, understand spending status, address billing questions, and other reasons.

g. Maintain proper documentation and system updates on Family Caregiver Support Program clients.

h. Community education of the services to caregivers offered by COAHC.

3. Assessment Completion

a. Conduct client assessments both in person (office or home environment as appropriate) or on the telephone (as appropriate) as required by the funding source with a particular focus on building and maintaining rapport with clients utilizing a strengths-based approach.

b. Through required assessments, be aware and identify possible co-occurring morbidities that may place the client at a higher risk of needs not being met.

c. Identify clients who may need Adult Protective Services due to possible abuse, neglect, or exploitation and make a necessary referral(s) to Henderson County Adult Protective Services as appropriate.

d. Based on the assessment, identify, and admit clients to COAHC services who meet the criteria of current programming and funding within the COAHC

e. Correctly complete the North Caroline DAAS 101 and/or other documentation as required, and client contribution agreements as required by the NC Division of Aging

f. Complete general needs assessment for each client to identify any additional assistance services, resources and supports while educating the client/caregiver on possible linkages to address identified needs outside of COAHC programming and/or make referrals as appropriate.

g. Build and maintain a working knowledge of available community resources, along with ongoing resource identification and system utilization to assist clients and their caregivers with the goal of helping to connect them with appropriate services and supports.

4. Perform other duties as needed to support the organization.

:

Know and follow the policies and procedures of COAHC.

• Communicate effectively with other staff, clients, family members, volunteers, and outside agencies within the community.
• Exhibit a willingness to create a meaningful experience for our clients.
• Exhibit commitment and dedication to practicing ethically and equitably.
• Provide training and support to other staff as applicable.
• Display positivity and a willingness to encourage team morale.
• Participate in goals for programs according to the strategic objectives of the organization.
• Ability to supervise, train, or instruct lower-level social workers, students, or interns in the program.
• Assistance with collaboration in preparation of grant reports, including but not limited to HCCBG, United Way, Hendersonville City, and Henderson County as needed.
• Maintain an understanding of program budgets and required outcomes of all programs applicable to the job position.
• Ability to perform other assigned duties/tasks.

:

Master’s Degree Preferred, Bachelor’s degree required in social work, human services, psychology or a related field and a minimum of 3-5 years of related experience.

• Excellent communication, interpersonal and relationship building skills.
• Working knowledge of resources in Henderson County

· Reliable transportation, a valid driver's license, and safe driving record

• Good written and oral communication skills.
• Well organized.
• Positive attitude and the ability to handle the unexpected in a calm manner.
• Must produce and maintain accurate and professional written records and reports.
• Ability to work with a diverse group of individuals.
• Proficient in planning, prioritizing, and managing work responsibilities.
• Ability to work independently and as a team player.
• Ability to work effectively with clients, co-workers, and other agencies.

Job Type: Full-time

Pay: From $49,900.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Ability to Relocate:

• Hendersonville, NC 28792: Relocate before starting work (Required)

Work Location: In person