Salary: $55,167.62 Annually
Location : Lauderhill, FL
Job Type: Full Time
Job Number: 2024-0102
Department: Administration New
Division: 912: LPACM
Opening Date: 01/02/2024
Closing Date: 7/2/2024 6:00 PM Eastern
Description

Under general supervision of the General Manager, the purpose of the position is to provide of ticket sales/ticket sales staff, account for sales transactions, and complete all administrative and customer service functions related to the Box Office. Position is responsible for maintaining the Ovation ticketing system or similar system, ticket sales, security of money exchanged between the patron and the venue, box office ticket seller oversight and scheduling, recordkeeping, reception/filing duties, and assistance with website content management. Position may perform various clerical, customer service and courier functions for the Department. Performs related work as required.
Examples of Duties

Assists Department in areas including, but not limited to, Ovation (or similar) ticket management, ticket sales, client/customer relations, recordkeeping, email/telephone communications, check requests, status changes, credit card reconciliations, purchase orders, payroll, and general clerical duties.

Acts on behalf of the department by providing exceptional customer service, such as greeting clients, accepting deliveries, providing rental information to interested parties, and providing facility tours.

Performs supervisory functions for Box Office employees, such as interviewing, selecting, training, scheduling, assigning and reviewing work, evaluating, counseling; recommends discipline and discharge.

Recommends changes as needed to Box Office operations to ensure maximum efficiency and smooth operations.

Assists with budgeting and other functions associated with Box Office operations.

Puts the system for issuing tickets in place and enforces policies concerning exchanges, refunds, and similar activities.

Accommodates patrons in disputes over ticket issues, striving to reach an equitable arrangement while upholding established policies.

Mediates and provides a speedy resolution for conflicts that occur between members of the staff with one another or with patrons

Monitors and assigns cash drawers to ticket sellers at the start of each work day and must see to it that the box office take corresponds to the tickets sold.

Produces reports of sales, house counts, and/or discrepancies and delivers that information to the General Manager

Retrieves and distributes daily mail several times during a workday; prepares daily outgoing mail for the end of the workday.

Works amicably with existing and potential rental clients, patrons, employees, and supervisors to accomplish tasks and resolve issues.

Makes copies, types letters, files documents, and provides information, as needed.
Assists with surveys and varied duties of collecting data, using Ovation.

May be required to drive to collect and deliver materials or complete other errands.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Minimum Training and Experience
Associate Degree in related field; supplemented by minimum one (1) year box office experience that includes computer operations and popular software applications and at least one (1) year of supervisory experience; or an equivalent combination of education, training, and experience.
Special Requirements
Valid Florida State Driver's License (if driving is required).
Experience using Ovation system (or similar system) preferred.
Box office experience required.
Supplemental Questions
Please be sure to answer all supplemental questions thoroughly and completely. Please note that if you do not answer all the questions in its entirety, your application may not be further considered in the hiring process. If you have any difficulty understanding or completing the supplemental questions, please feel free to contact the Human Resources Department at 954-730-3090.
Please be advised: Proof of education level is required (copy of High School Diploma/GED or College Degree/transcript needs to be uploaded in PDF format to application). Any required licenses and or certifications for the position you are applying for must be submitted as well. If required documentation is not provided, the application will be incomplete and will not continue in the hiring process.
The City of Lauderhill, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Lauderhill will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Veteran's Preference
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and that certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.
You may waive a postsecondary educational requirement for a position of employment (except if the position is exempt under the statute e.g., temporary employees, members of boards and commissions, positions that require an employee to be a member of the Florida Bar), for a current member of any reserve component of the United States Armed Forces or the Florida National Guard or a veteran who has been honorably discharged if the person is otherwise qualified for the position.
Applicant Screening
Due to the volume of applications the City receives, every applicant meeting the minimum qualifications cannot be guaranteed an interview. Applicants are selected for an interview based on education and work experience most closely matching the requirements of the position and may undergo additional selection and screening processes which may include an evaluation of training and experience, and written, oral and performance-based testing.
Drug and alcohol testing is conducted based upon City policy, Federal, State and Local requirements. The City of Lauderhill is an E-Verify employer.
Marginal Functions
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Performs related duties as directed.
01

Please select the highest level of education you have obtained:

• High School Diploma or equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None apply to me

02

In the space provided below, please write in which field your degree is in. If you do not have a degree, please write "N/A".
03

Please select the number of years of experience you have in box office which includes computer operations and popular software applications:

• I have one (1) to two (2) years experience
• I have two (2) to three (3) years experience
• I have three (3) to four (4) years experience
• I have four (4) or more years experience
• None apply to me

04

In the space provided below, please describe in detail your box office experience which includes computer operations and popular software applications, and where you have obtained your experience.
05

Do you have at least one (1) year of supervisory experience?

• Yes
• No

06

In the space provided below, please describe in detail your supervisory experience and where you have obtained your experience.
07

Do you have box office experience?

• Yes
• No

08

Do you have experience using the Ovation system?

• Yes
• No

09

Do you possess - or are you eligible for immediate issuance of - a valid State of Florida driver's license?

• Yes
• No

10

Are you a resident of the City of Lauderhill?

• Yes
• No

11

Are you requesting Veterans' Preference? If you are requesting Veterans' Preference points, please upload a copy of your supporting documentation to the "Attachments" section by selecting '"Add supplemental attachment." Veterans' Preference points will be awarded only if all minimum requirements as listed on the Job Posting are met and supporting documentation is submitted at the time of application.

• No, I am not requesting Veterans' Preference.
• Yes, I am a Disabled Veteran who served on active duty in any branch of the Armed Forces and who presently has an existing service-connected disability that is compensable under public laws administered by the Department of Veterans' Affairs (DVA), or am receiving compensation, disability retirement benefits, or pension by reason of public laws administered by the DVA and the Department of Defense (DoD). Please upload (1) DD Form 214 and (2) documentation from DoD or DVA establishing that you have a service-connected disability
• Yes, I am the spouse of a Veteran who has a total and permanent service-connected disability; or who is missing in action, captured in line of duty by a hostile force, or detained or interned in line of duty by a foreign government or power. Please upload (1) an Award Letter stating that the Veteran is entitled to benefits under Chapter 35 from the VA or the DoD, (2) an identification card issued by the DoD, (3) evidence of marriage to the Veteran, and (4) a statement that you are still married to the Veteran at the time of application.
• Yes, I am a Wartime Veteran, who has served at least one day during that Wartime period as defined in section 1.01(14), F.S., or who has been awarded a campaign or expeditionary medal. Active duty for training shall not be allowed for eligibility under this category. Please upload (1) DD Form 214 confirming service during Wartime period.
• Yes, I am the un-remarried widow or widower of a Veteran who died of a service-connected disability. Please upload (1) documentation from the VA indicating the Veteran's cause of death and (2) evidence of marriage to the Veteran at the time of death.
• Yes, I am the mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the DoD. Please upload (1) documentation from the DoD showing the death of service member while on-duty status under combat-related conditions or the DVA certifying the service-connected death of the Veteran and (2) evidence of marriage or court documents establishing the Guardianship.
• Yes, I am a Veteran as defined in section 1.01(14), F.S. The term "Veteran" is defined as a person who served in the active military, naval, or air service and who was discharged or released therefrom under honorable conditions only or who later received an upgraded discharge under honorable conditions. "Active Duty for Training" does not qualify for VP. Please upload (1) DD Form 214.
• Yes, I am a current member of any reserve component of the United States Armed Forces or The Florida National Guard. Please upload (1) a signed memorandum from their military supervisor confirming their Active status in the Reserves or Guard.

Required Question