About us
Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we're starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client's race to a cancer cure or securing the fine details of data integrity, we're driven to help people.
And as a people-first company that invests in the long-term success of our employees, we're looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.
About the role
What's an average day like?
The clients you'll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve process and workflows, improving documentation, training users, and responding to ad-hoc requests.. When not scheduled at your clients' sites or handling remote requests,, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You're an attentive, curious, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve - you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people and they're grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.
Responsibilities:

• Accountable for successfully supporting multiple NYC-based clients by building relationships and providing exceptional IT thought leadership and service execution
• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting edge solutions to business problems leveraging technology
• Providing high-touch, premier support to executives, executive assistants, and staff
• Troubleshooting day to day technical issues and assisting with daily requests
• Coordinating the IT operations for clients
• Creating new users, configuring laptops, and setting up their desks/workstations
• Training and assisting on use of tools and technology to meet business needs
• Collaborating closely with Managing Consultants to provide in-depth knowledge and guidance to Consultants
• Serve as a team-specific subject matter expert for colleagues to assist with issue routing and escalation.
• Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation
• Assisting with office moves, upgrades, and AV deployments

Requirements: (these are recommendations, not requirements - we review all applicants)
Should have

• Soft skills (Leadership, personality, relationship-building, communication, stress management)
• Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Experienced and comfortable supporting executive teams
• 5 years of general IT support experience
• Attention to detail - Assist with the coordination of client projects, organize data and allocate consulting resources
• Extensive macOS and Windows Desktop experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Working Knowledge of Active Directory / Azure AD
• Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
• Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• General understanding of network fundamentals including wireless mesh networks
• Authorization to work in USA for any employer
• Experience with cloud ID services, Okta / DUO and other MFA/SSO providers

Nice to have

• Prior experience supporting Capital Management (VC/PE/Hedge) or Life Sciences Firms
• Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
• Video-conferencing/AV experience
• Process Improvement - analysis of ticket trends and proactively looking for ways to improve the client and consulting experience.
• Solid understanding and experience of the client and consulting lifecycle
• PowerShell & Scripting
• VoIP Support & Management
• Google Workspace Administration experience
• Previous experience in a consultative or MSP environment strongly preferred

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.
Benefits

• Generous salary, above-average pay ($105K-$130K dependent on experience)
• Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with option to upgrade
• Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
• Optional dental and vision plans are offered for you to opt into
• 401(k) Options
• Unlimited PTO - and a culture where you can actually use it!
• Paid leave for new parents
• Home internet and mobile phone reimbursement ($50 per month) to help you stay connected
• Employer-funded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancy's success

Why work with us?

• Clients solving challenging problems with meaningful purpose
• Top-of-their-game peers who have fun with what they do and take teamwork seriously
• Rapid company growth (75% year over year) with opportunities to see the impact of your efforts on the company
• A manager who will partner with you to help you grow and identify opportunities for career development
• Flexible schedule designed to empower your communication and time management skills
• Great culture driven by community-minded, empathetic teammates
• Benefits and perks built to meaningfully support you and your family while we grow together