Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description
The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city's prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia's Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.
Guiding Principles (We believe...)

• The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.
• City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents.
• People can offer meaningful insights into both personal experiences and how systems around them function.
• Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.

Values (How we work)

• Dignity: We actively respect our individual colleagues and people in the community.
• Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
• Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
• Accountability: We are transparent and honest about our plans, our actions, and our results.
• Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Job Description
The Workforce Development Coordinator position performs a variety of assignments that is responsible for overseeing the successful planning and monitoring of subcontracted community partners. Their duties include assisting program staff and helping them to prioritize tasks relating to successful programmatic outcomes; monitoring program budgets; providing suggestions on how to increase organizational capacity; and performing outreach duties to engage with the local community.
Key responsibilities include working independently on difficult tasks associated with program operations or complex projects while demonstrating professionalism and confidentiality when handling all matters; composing minutes for all meetings and routine correspondence; interacting with departmental directors, managers and subcontractor staff on behalf on behalf of the Work Ready Liaison and the Family Support and Basic Needs unit; addressing direct inquiries and providing assistance to troubleshoot and resolve requests; and participating in activities designed to enhance engagement and build subcontractor capacity.
Essential Functions
General

• Act as essential point of contact for inquiries related to Work Ready, Workforce and Family Support subcontractors
• Disseminate contractual information, such as monitoring, technical assistance, and database management to CEO management and subcontractor staff.
• Maintain FAQ regarding technical assistance
• Create reports and provide data to support trend analysis and performance metrics
• Develop strong, communicative relationships with subcontractors, CEO staff and City of Philadelphia offices
• Prepare presentation materials and assist with training workshops
• Collaborate on developing and administering training and organizational development initiatives
• Maintain strict code of conduct as it relates to professional ethics, confidentiality, and privacy
• Support Family Supports and Basic Needs cross departmental coordination
• Perform other related duties as assigned

On-Site Monitoring

• Facilitate on-site examination of program records to ensure compliance and effective/quality of service.
• Conduct on-site review of client program records to ensure compliance and effective delivery of services.
• Identify challenges within compliance and/or program(s) and present recommendations to appropriate parties and monitor to ensure continuous improvement.
• Prepare and provide written reports to contractors and subcontractors on program findings, recommendations, and other appropriate information as required and/or needed.

Documentation Monitoring

• Review progress reports, work plans, and service documentation submitted to ensure contract compliance.
• Review payment request(s) to ensure accuracy of charges, consistency to contract terms and deliverables achieved.
• Maintain records of Program Standard Performance Reports.

Administrative

• Provide administrative support to agency by maintaining an organized shared file system for all reports, monitoring results, expenditures, and subcontractor correspondence.
• Prepare for meetings by creating agendas, setting up technology and arranging rooms, and taking notes.

Competencies, Knowledge, Skills and Abilities

• Excellent organizational skills and attention to detail
• Working understanding of contract practices and procedures
• Extensive knowledge of office management systems and procedures
• Ability to operate general office equipment
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Proficient in Microsoft Office Suite
• Ability to function well in a high-paced and at times stressful environment
• Ability to maintain confidential information

Qualifications

• High school diploma or equivalent required
• At least two years related experience required
• Bachelor's degree in human relations or related field and/or equivalent experience preferred

Other Specialties, Certifications, Physical Requirements, and Work Conditions

• Regular, predictable attendance is required
• Successful candidate must be a city of Philadelphia resident within six months of hire

Additional Information
TO APPLY: Interested candidates must submit a resume and references.
Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx