financial customer service representative.

rockville , maryland (remote)

posted 7 days ago

**job details**

summary

$20 - $20.01 per hour

temp to perm

bachelor degree

category office and administrative support occupations

referenceAB_4519910

job details

100% remote

Contract to hire

Local to Rockville MD

MUST HAVE A 4 YEAR DEGREE

*possibility of growth in Financial field

We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service, resolving inquiries, and ensuring customer satisfaction. This role involves interacting with customers via phone, email, and in-person to address their needs, answer questions, and provide assistance. The Customer Service Representative will also handle administrative tasks and collaborate with other team members to maintain a positive and efficient work environment.

Responsibilities:

Provide outstanding customer service by promptly responding to customer inquiries and resolving issues via phone, email, or in-person. Assist customers with product information, pricing, availability, and order processing. Handle customer complaints, concerns, and feedback professionally and effectively, striving to achieve customer satisfaction. Process customer orders, returns, and exchanges accurately and efficiently. Maintain accurate records of customer interactions and transactions using our CRM system. Collaborate with other departments such as sales, marketing, and shipping to address customer needs and ensure timely resolution of issues. Stay updated on product knowledge, company policies, and procedures to provide accurate information to customers. Assist in administrative tasks such as data entry, filing, and organizing customer files. Uphold company standards for customer service excellence and contribute to a positive work culture. Continuously seek opportunities to improve customer service processes and procedures.

salary: $20 - $20.01 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

Qualifications:

High school diploma or equivalent; some college education preferred.

Previous customer service experience preferred but not required.

Excellent communication skills, both verbal and written.

strong interpersonal skills and ability to interact effectively with customers and colleagues.

Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Proficiency in computer applications such as MS Office and CRM software.

Positive attitude, problem-solving skills, and a willingness to learn.

Ability to work independently as well as part of a team.

Flexibility to work evenings, weekends, and holidays as needed.

Skills

Follow-up

Active Listening

Financial Analysis

Basic Software Skills

Financial Statements

Customer Relations

Customer support

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

**get in touch**

we are here to help you with your questions.

TS

**tami schabel**

1 770 937 7000 (tel: 1 770 937 7000)

tami.schabel@randstadusa.com