We are seeking a Web Operations & Experience Manager, for one of our technology clients from San Diego, CA.

Start : June 2024

Duration : Until end of 2024 (Potential to extend)

Location : Remote from United States

Hours : Part-Time / 30 hrs. per week.

W orking Hours : Standard / Pacific Time zone

Anticipated Compensation: $40.00 - $45.00/hr W-2 plus benefits

The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc.

As a Web Operations & Experience Manager, this person will help drive website experience strategy, oversee technical website operations, and implement optimizations to ensure a positive and engaging website user experience. Using data-driven insights, this person will support the short- and long-term roadmap for our client's website and the wider web ecosystem, delivering experiences that lead to increased traffic, engagement and user conversion. This person will also work cross-functionally across the organization to ensure that the website meets the needs of all our client's stakeholders.

Responsibilities:

• Coordinate with research and analytics teams to ensure that web experience aligns with key needs of target personas
• Collaborate with digital experience stakeholders across the business to promote positive end-to-end journeys that enable people to discover, try, buy, use and advocate.
• Act as a Subject Matter Expert for Web Content Management systems, helping to drive alignment between technology and organizational goals
• Support technical SEO operations, including site structure, indexability and overall site health
• Coordinate with IT and marketing technologists to ensure that web technologies are integrated and operationalized to support customer journeys, while confirming proper measurement is in place
• Support domain name management operations
• Oversee tag management strategy, governance and operations
• Translate insights into clear project requirements for UX and Development teams
• Propose tests and experiments to improve site performance and generate learnings
• Configure web technologies within ecosystem to work together to support customer journeys, while ensuring proper tracking and measurement is in place
• Monitor operational performance of website and make optimizations to improve speed, SEO, accessibility and uptime
• Use analytics and monitoring tools to identify user frustration/friction, and work with teams to resolve UX or technical issues

Knowledge, Skills and Abilities

• 5 years leading web strategy, operations and website roadmaps
• Knowledge of AI-enabled technologies that improve operational productivity and customer experience
• Expert knowledge of Google Analytics 4
• Understanding of Project Management fundamentals and Agile project methodology, as well as using Jira and Trello
• Knowledge of Web Content Accessibility Guidelines
• Fluent comprehension of HTML, CSS and JavaScript
• Knowledge of web security standards and user privacy laws
• Expert knowledge of Web Content Management Systems, Analytics, Tag Management and integrated web technologies such as chat, search, video and more
• Knowledge of technical SEO concepts and tools such as Google Search Console
• Knowledge of UX best practices and ability to implement simplified, elegant digital experiences

Please apply today!