3 Director of Call Center Operations Jobs near me
ADAGE INNOVATIONS INC is Hiring a Director of Call Center Operations Near Alexandria, VA
Job Description
- Competitive Compensation
- Career Advancement Opportunities
- Great Work Environment
We are seeking an experienced IT Manager to join our team!
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
Responsibilities
- Manage all aspects of 24x7 call center activities
- Provide direct support and guidance to staff on all call center aspects
- Assist with training for staff on assistance best practices
- Oversee communication between staff and callers, as necessary
- Supervise work performance, provide status reports for ongoing issues
- Maintain quality of service
- Be a U.S. citizen and speak fluent English.
- Hold a minimum of a Bachelors degree from an accredited college or university in business management, mental health, or a related field.
- Have a minimum of five years of management or supervisory experience overseeing call center operations.
- Must be able to pass security clearance back ground check
- Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.
Flexible work from home options available.
Job Summary
Full Time
$149k-196k (estimate)
05/01/2024
05/20/2024
adageinnovations.com
Washington, TX
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Director of Call Center Operations positions, which can be used as a reference in future career path planning. As a Director of Call Center Operations, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Call Center Operations. You can explore the career advancement for a Director of Call Center Operations below and select your interested title to get hiring information.
