391 Customer Service Leader Jobs near me
H3 Manufacturing Group, LLC is Hiring a Customer Service Leader Near Rantoul, IL
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
* Develop and execute strategic plans to achieve sales targets.
Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management.
Build and maintain long-lasting relationships with customers while partnering with them to better understand their business objectives and potential future needs.
Oversee development of new business with existing customer(s) and/or identify areas of improvement, to grow the account organically.
Collaborate to achieve excellent customer solutions, sales and margin goals, and OTD.
Coordinate with production on schedules, delivery commitments, and improved OTD.
Ensure complete and accurate processing and expediting of job orders.
Review quotes including price, availability, delivery time, and other information as needed.
Verify post-order activities: delivery updates, quality issues, return authorizations, are processed accordingly.
Rectify product/service challenges by clarifying customer concern, identifying root cause, providing solution, expediting corrective action, and following up, to ensure satisfactory resolution.
Compile and maintain accurate actionable sales reporting on customer account statuses.
Ensure timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP.
Monitor inventory requirements against customer order demand, maintaining forecasting and budgeting analysis.
Qualifications:
- Proven experience in a customer service management role
- Strong leadership and supervisory skills
- Excellent communication skills i, both written and verbal
- Ability to analyze data and make data-driven decisions
- Proficient in project management principles
- Ability to effectively communicate with customers and resolve issues in a timely manner
This is an exciting opportunity for a highly motivated individual who is passionate about delivering exceptional results. If you have the skills and qualifications required for this position, we would love to hear from you. Apply now to join our dynamic team!
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
Job Summary
Full Time
$65k-83k (estimate)
04/27/2024
05/10/2024
h3mfggroup.com
Champaign, IL
<25
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The following is the career advancement route for Customer Service Leader positions, which can be used as a reference in future career path planning. As a Customer Service Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Leader. You can explore the career advancement for a Customer Service Leader below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Leader job description and responsibilities
Distribute and respond to escalated customer service calls and correspondence. Performs account maintenance functions, documentation reviews, and file administration.
02/25/2022: Longview, TX
Reporting to the Operations Manager, the Customer Service Leader will lead and develop a team of experienced and non-experienced Customer Account Representatives.
01/27/2022: Nashua, NH
The Customer Service Leader will ensure the training, conduct, and performance of their team.
12/22/2021: La Crosse, WI
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
12/13/2021: Somerset, NJ
Understands and recognizes coworkers contribution through customer feedback surveys and team recognitions.
02/16/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Leader jobs
As customer expectations change, driven by digitalization and the emergence of new resolution channels, service leaders must maintain a high-quality customer experience and adopt to the trend.
01/07/2022: Rochester, NY
Set an example for team members of commitment, customer service activities, work ethics and habits and personal character.
01/13/2022: Cleveland, OH
Customer service leaders need to always be there to assist their team whenever necessary.
01/26/2022: Columbia, SC
Engage employees to follow the customer service mission and vision.
03/04/2022: Port Arthur, TX
Make time for strategic thinking and involve your team in brainstorming to come up with a better strategy in meeting your metrics.
02/10/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Service Leader.
