We use technology to solve problems in spaces, light, and more things to come for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in peoples lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

**Job Summary**

The Sales Operations Consultant is responsible for overseeing the operational needs and requests of the defined sales channel and customers. The position will work closely with internal and external stakeholders to ensure the appropriate priorities and objectives are met by partnering with Acuity Brands matrix partners. This individual will be the 'Inside Acuity Brands go-to contact" from the customer perspective. This individual will work across the matrix to ensure we are delivering on our service metrics to assigned customer accounts to provide an exceptional customer experience. The role requires a high degree of assertiveness and awareness of how Acuity Brands operates, and the ability to translate a strong knowledge of the customer into strategic and competitive strengths for the company.

**Key Tasks & Responsibilities (Essential Functions)**

Project Management (35%)

Point-of-contact for customers and sales team to support account project management needs

Oversee and drive SKU management related to the customer. Continually monitor new product launch plans and ensure active status of all in-store SKUs, or take action with matrix partners if status is changed

Provide channel-level and customer level product changes, including new products and phase-in/phase-out products. Work with Sales team and Demand Planning team to ensure seamless transition and adequate inventory planning to support the change

Quality incident project management - sale channel point-of-contact between the matrix and the customer when quality impacts Acuity Brands' ability to ship

Maintains current and accurate project tracker for all rollouts, deletions, promotions, or other customer events. Regular cadence of meeting update for cross function matrix partners, including sales, product, supply chain, and demand planning

Program Management (35%)

New customer account setups and maintenance in Acuity Brands systems through engaging as the primary contact between the customer and internal matrix

Define customer service requirements to matrix and hold Acuity Brands teams accountable to performance requirements. A deep understanding of relevant metrics and the capability to use LEAN tools to resolve issues that are preventing breakthrough results

Create and maintain customer profiles and program files that communicate customer needs and Acuity Brands strategy for meeting those needs to leadership, channel partners and matrix partners

**Key tasks & responsibilities continued...**

Fines/Cost of Quality/Scorecard Management (20%)

Rebates and deductions oversight and approval or escalations for dispute

Assurance to contractual compliance. Understand contractual requirements and escalate to appropriate matrix partners if not in compliance

Utilize LEAN or Acuity Business System (ABS) tools to solve business problems and improve processes

Account Reporting (10%)

Rebates and deductions oversight and approval or escalate for dispute Point-of-Sale (POS) reporting (if available) and translation to strategy and actions.

Recognize demand changes and trends that require action from supply chain and demand planning as it applies to forecast or inventory on-hand

**Qualified applicants will have:**

Minimum of a Bachelors Degree in relevant discipline or equivalent work experience

Minimum three years of applicable work experience

Project management expertise: demonstrates ability to create project vision and goals, and achieves project plans in a timely and organized manner

Customer engagement and effective communication skills: able to engage with matrix partners and external customers efficiently to drive results

Proficient user of Microsoft Office software, including Excel, Word, Access, and Power Point

Ability to travel up to 10% as needed; ability to lift up to 25 lbs.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf) for more information.

**Accommodation for Applicants with Disabilities:** As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

e-verify.gov

eeoc.gov (https://www.eeoc.gov/employees-job-applicants)

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The range for this position is $59,700.00 to $134,100.00. Placement within this range may vary, depending on the applicants experience and geographic location.