• Providing outstanding customer service and building rapport with customers in-person and over the phone.
• Following company procedures to solve customer storage needs; utilizing active listening and articulating features and benefits to identify appropriate unit for needs; and ensuring a smooth rental/reservation process.
• Pro-actively handle customer complaints and resolve account service issues. De-escalate problems to find appropriate solutions.
• Following up on all leads and reservations; collecting and entering information, executing, and explaining rental agreements, and giving access guidance and assistance to new and existing customers.
• Securely handles payments and processing and ledger issues.
• Updates customer files, ensures paperwork completion, and documentation and follow-up throughout our CMS and other company software.
• Oversees past due customers in accordance with company collection/auction process and following company lock-out procedures.

• Strong technical skills and ability to work in a technology driven environment to easily learn company specific programming and applications.
• Skilled in providing exceptional customer service.
• Ability to work the assigned hours of the position which may occasionally include non-standard hours, weekends, and/or overtime.
• Strong attention to detail and ability to organize work and establish priorities.
• Excellent written and oral communication and interpersonal skills; highly professional demeanor.
• Ability to multi-task and work in a fast-paced environment to manage several projects with varying timelines simultaneously.
• Ability to work independently and under minimal supervision.
• Ability to work collaboratively with others with whom you have no direct authority over
• Ability to establish and maintain effective working relationships with other employees, supervisors, and customers.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (10 days in your first year!)
• Paid Holidays (including your birthday!)
• 401(k) with company match and 2-year vesting!
• Life Insurance (100% company paid)
• Long-Term Disability (100% company paid)
• Short-Term Disability
• Additional Life Insurance
• Accident, Cancer, Critical Illness supplemental plans

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