To supervise and coordinate emergency dispatch support staff in routine and emergency police communications activities; and to perform a variety of administrative duties relative to assigned area of responsibility.
1. Plans, organizes, supervises, and reviews the work plan for emergency dispatch staff; assigns work activities, projects and programs; manages the dispatcher "call out" procedure to ensure an adequate number of dispatchers are available for emergency situations; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
2. Develops and implements policies, procedures and controls to ensure compliance with laws, regulations, City policies and accepted standards; maintains all audio tapes, transcriptions, 9-1-1 printouts and other records, as required; provides court testimony related to section records and voice tapes as required; ensures that strict departmental guidelines are followed in the dispatch of police personnel.
3. Researches, compiles and prepares a wide variety of documents including reports, worksheets, a Dispatch Unit Policy and Procedures Manual, a comprehensive training plan/program for emergency dispatch staff, incidents reports and equipment maintenance and repair requests.
4. Essential software system administration including but not limited to system access, system security and extraction of information on different formats. Ability to administer computerized answering phone system such as AT&T Viper. Provides technical assistance for staff in resolving difficult phone or dispatch problems; performs the more complex or difficult telecommunications and dispatch activities on both a regular and emergency relief basis as required.
5. Participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
6. Coordinates dispatch unit's purchasing activities including negotiation with vendors and suppliers of necessary unit materials and equipment; approves expenditures needed for staffing, equipment and supplies; implements adjustments as needed; administers and directs capital improvement projects for the dispatch unit; establishes and maintains cooperative working relationships with thosse contacted in the course of work.
7. Assists in selecting, training, motivating and evaluating assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
8. Responds to public and employee inquiries in a courteous manner; provides information within the area of assignment; investigates citizen complaints to ensure quality service and accountability of employees; resolves complaints in an efficient and timely manner.
9. Serves as liaison to coordinate telecommunications work with other City departments and outside agencies.
EXPERIENCE AND TRAINING GUIDELINES Minimum requirements as a condition of hire:
Experience:
Five years of emergency dispatch experience, including two years at a lead or supervisory level.
Training:
High School diploma or equivalent. Associates of Arts degree with major course work in Business Management, Police Administration, Criminal Justice or related field is desirable.
Licenses and Certifications:
Possession of a State of California driver license.
POST emergency dispatcher certification.
Intermediate POST emergency dispatcher certification.
Knowledge of:
Principles, methods and techniques of radio, paging, dispatching and telephone communications.
Procedures and terminology used in 9-1-1 police and emergency radio and telephone communications.
Principles and practices of employee supervision, including selection, work planning and scheduling, training, evaluation and discipline.
Basic law enforcement principles, practices and terminology.
Business computer applications, particularly as related to the input and retrieval of data.
Basic record keeping principles and practices.
Recent developments, current literature and information related to emergency dispatch management.
Modern office equipment including computers and supporting word processing and spreadsheet applications.
Proper English usage, grammar, punctuation and spelling.
Pertinent Federal, State and local laws, codes and ordinances.
Ability to:
Coordinate and direct emergency dispatch programs and activities.
Plan, organize, assign, review, direct and evaluate the work of assigned staff.
Select, supervise, train and evaluate staff.
Develop and administer program goals, objectives and procedures.
Interpret and apply Federal, State and local policies, laws and regulations.
Operate telecommunications center equipment including radios, pagers, computers and related systems.
Analyze emergency response and operations problems.
Remain calm and exercise sound independent judgment and decision making in daily work activities and emergency situations.
Respond to requests and inquiries from the general public.
Develop sound alternatives and make recommendations and decisions under emergency circumstances.
Develop and conduct classroom and practice training courses and programs.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective and cooperative working relationships with those contacted in the course of work.
Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
WORKING CONDITIONS
 
Environmental Conditions:
Office environment; exposure to computer screens.
 
Physical Conditions:
Essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time.
 All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Rialto Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Rialto Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, polygraph examination, and physiological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens and repossessions); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Personnel and Training Unit at (909) 421-4926. The following list describes some areas that are covered in the background investigation:

•  Your relatives, references, and acquaintances are asked to comment on your suitability for this position.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).

Your criminal, driving, and insurance records are evaluated.
Application Procedure:
A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.
Selection Process: 
Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.
Veterans Preference Credit Eligibility:
Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit.
E-Verify:
The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.