About the job Claims Manager

- Position Objective:
The Credit and Collection Manager - Claims has the responsibility of leading and coordinating activities related to credit management, collections and claims administration. His main objective is to ensure efficiency in the recovery of outstanding accounts and the effective resolution of claims, thus contributing to cash flow and customer satisfaction.
- Main responsibilities:
Evaluate the creditworthiness of new clients and establish appropriate credit limits.
Continuously monitor existing accounts, identifying possible risks and taking preventive measures.
Develop effective collection strategies to minimize overdue balances.
Collaborate with the sales team to address problematic accounts and facilitate payment recovery.
Supervise and lead the claims handling process, ensuring timely responses and satisfactory resolutions.
Collaborate closely with relevant departments to address and correct issues that led to complaints.
Generate periodic reports on the performance of credits, collections and claims.
Identify opportunities to improve efficiency in credit, collections and claims management.
Implement best practices and procedures to optimize existing processes.
Ensure compliance with regulations and policies related to credit management, collections and claims.
- Position Requirements:
Minimum of 2 years previous experience in credit, collection or claims management roles.
Solid knowledge of accounting and financial practices.
Analytical skills and ability to make data-driven decisions.
Excellent communication and negotiation skills.
Customer orientation and ability to build strong relationships.
Experience in leadership and team management.
Native bilingual (Spanish / English)
$1,000 per week (negotiable depending on experience)
Schedule Monday to Friday
100% in person - Doral FL location
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