JOB TITLE: Business Services SupervisorDEPARTMENT/DIVISION: PoliceREPORTS TO: Business Services Manager SUMMARY: The Business Services Supervisor, under general supervision, is responsible for the supervision, training and evaluation of Business Services assigned personnel. Performs duties related to receiving, processing, preserving, storing, and disposing of Police records. Responsible for compliance and updates to Police Business Services’ Records Management processes and procedures. Ensure departmental and individual compliance with legislative updates relating to Records Management. Works with IT to implement and troubleshoot Police records-related application software and hardware. Provides responsive, courteous, and efficient support to City departments, internal police departments, external governmental agencies and the general public. ESSENTIAL JOB FUNCTIONS:Supervises, instructs, schedules, reviews, and evaluates the work activities of assigned staff of the Police Business ServicesOversight for the accuracy of Business Services’ documentation for criminal case filing retention and release evidence and recordsMonitors Police records-related software applications and hardware to ensure systems and essential hardware is available. Works with IT, vendors, and other City departments for resolution of issuesMaintains thorough knowledge of Police Records standards, laws, and best practices.Maintains all Police criminal case records, associated evidence and off-site Police criminal records utilizing Police Records Management established procedures and Texas Public Safety Retention Schedules Business Services’ Designee for routine inventories and audits of those Police criminal records which are maintained by the Carrollton Police Department Organizing and maintaining an orderly, efficient, safe, and effective Business Services areaPolice Custodian of Records DesigneeResponsible for maintaining Business Services’ Standard Operating Procedures Appears in court to testify as related to Police Custodian of Records Designee for Subpoenas and related records knowledge and tasksProvides Notary Public services for all Police Custodian of Records Business Records Affidavits and required internal documentationAttend training, conferences and other Texas records management groups to stay aware of other agency records management processes, procedures, etc., to develop skills and knowledge as related public safety records management and technologyResponsible for ensuring Business Services’ personnel are in compliance with county case filing timeframes and all required legislative, administrative, and county processes and procedural updates as required for departmental distributionPerforms other duties as assigned SUPERVISORY/BUDGET RESPONSIBILITIES:Supervises all personnel assigned to Business ServicesCreate and review work schedules to ensure appropriate staffing levels and support assigned to each area of responsibilityResponsible for accurately and timely documentation of Business Services personnel performance feedback to Business Services ManagerResponsible for recommending and assisting in implementing individual and team goals and objectivesProvide mentoring to Business Services personnel to correct deficiencies and improve productivityResponsible for accurately and timely documentation of recommended Performance Improvement Plans for Business Services’ Manger reviewAssists Business Services Manager in developing staffing plans as requiredResponsible for accurate and timely submissions of Business Services’ requisitions for training, travel, supplies, and equipmentSupervise maintenance and storage of all Police criminal recordsResponsible for creation of required Business Services documents, recurring reports, annual statistical and as directed, City and departmental communications Responsible for all assignment rosters for Business Services projectsResponsible for pre-review and correction of Business Services’ personnel timesheets prior to final approval by Business Services Manager KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of Police records management standards, principles, and best practicesKnowledge of Police criminal records processes and procedures relating to security, creation, storage, retention and releaseKnowledge of Police digital evidence repositoryKnowledge of technology systems administrationDenmonstrates Leadership traits of decisiveness, problem solving, communication, relationship building, maintaining confidentiality of information, innovation and change Demonstrates Business Acumen appropriate to a Police Business Services Supervisor and Carrollton Police DepartmentDemonstrates people focus by creating an environment of open communication with Business Services personnel by having routinely scheduled team meetings and one on onesSkilled in planning and implementingSkilled in providing customer serviceSkilled in utilizing modern office equipmentSkilled in reading, writing and comprehending EnglishSkilled in time management as it applies to multi-tasking and dealing with ambiguitySkilled in preparing and maintaining Police recordsSkilled in operating a computer and related software applicationsSkilled in communicating effectively with all levels of management, vendors and departmental teamsSkilled in operating a computer and related software applicationsSkilled in communicating effectively with a variety of individuals MINIMUM QUALIFICIATIONS:Bachelor’s or Associate’s Degree and any combination of 2 years of supervisory/management experience or direct experience working in public safety organization OR60 hours of college credit and any combination of 4 years of supervisory/management experience or direct experience working at a public safety organization ORHigh School diploma and any combination of 6 years of supervisory/management experience or direct experience working in a criminal records environment at a governmental agencyAbility to establish and maintain good working relationships with other governmental agencies, department segments, and the general publicMust complete Records Management certification within 1-year and maintain recertificationMust obtain Criminal Justice Information Systems (CJIS) certification within 6 months and maintain recertificationMust obtain Texas Publication Information Act Certification within 2 months and attend updated course offerings PREFERENCES:Experience and training in Business Administration, governmental administration and fiscal management in a Law Enforcement settingSupervisory or management experience within a public safety agencyExperience in Public Safety Records ManagementKnowledge, Implementing Adherence to the Texas Public Information Act Texas Public Information Act Certification WORKING CONDITIONS:Frequent balancing, reaching, sitting, standing, stooping, kneeling, crouching, walking, talking, seeing, hearing, and manual dexterity.Occasional lifting and carrying up to 25 pounds.Work is typically performed in a standard office environment CONDITIONS OF EMPLOYMENT:Must pass pre-employment drug test.Must pass criminal history check.Must pass motor vehicle records checkMust pass polygraph examMust pass psychological examMust complete in its entirety the Police Personal History Questionnaire.