Description

Job Title: New Business Specialist

Job Code: 107129

Job Summary

Accountable for execution of customer requested work essential to meeting key performance indicators through research of facilities, applying design standards, pricing, and invoicing, contracting and order management. Capable of providing technical solutions and process in sights that facilitate efficient installations for both the customer and the company. Anticipates challenges and collaborates with stakeholders to meet customer in service request. Provides exceptional customer experience that encourages repeat business with the company. May include field work related to design of customer requested work.

Principal Duties and Responsibilities

• Accurately designs and order management of customer requested gas and electric services, upgrades, relocates and other New Business cases, utilizing effective techniques for planning and tracking.
• Assesses customer requirements and expectations to recommend specific products and solutions. Encourage conversion from alternate fuels to natural gas.
• Analyze projects parameters and determine factors for contract preparation.
• Calculate commercial hourly demand, annual fuel utilization.
• Determine contract parameters in a manner that satisfies customer and complies with regulatory policies.
• Provide an exceptional level of customer service in person, via telephone and electronic communication.
• Review CAD drawings, prepare permits, easements, other miscellaneous documents for the design of gas and electric New Business cases.
• Manage customer requirements from the initial needs through to the final delivery of gas and electric utilities.
• Help provide solutions that effectively meet the needs of the customer and Company while complying with all applicable standards.
• Manage time effectively, meet personal goals and work effectively with other members of the new business team.
• Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
• Assist in the restoration efforts of customer power outages.
• Meets or exceeds established goals.
• Other duties as assigned.
• Travel may be required.

Required Qualifications for Position

• Bachelor’s Degree or comparable experience.
• Strong communication and presentation skills.
• Basic knowledge of energy products, services, end-use applications
• Strong computing skills including but not limited to the Microsoft family of software.
• Exercises independent judgment and initiates solutions.
• Ability to work collaboratively to accomplish business goals.
• Excellent problem solving & decision-making skills.
• Ability to meet pressured deadlines within time constraints.
• Ability to manage multiple priorities.

Preferred Qualifications for Position

• Prior utility experience
• Ability to read/interpret construction prints, understand and apply basic surveying principles.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

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