10 customer outreach representative Jobs in wixom, mi
GreatStaff is Hiring a Customer Support Representative Near Wixom, MI
Job Description
We are currently seeking a Customer Support Representative in Wixom, MI.
Job Summary:
The Customer Support Representative role is one of a creative, tenacious problem solver. In this role, you are the primary source to provide timely and accurate solutions to requests from internal and external customers. This poison collaborates with other members of the Customer Support Team ensuring customer expectations are met.
Hours: Monday – Friday 8:30 am to 5:00 pm
Hybrid schedule after training (4-6 weeks). Monday – Wednesday in the office, Thursday – Friday Work from home.
Pay: $19.00 /HR, Weekly Pay
Position: Full Time, Temp-to-hire opportunity
Duties and Responsibilities:
- Respond to phone calls and emails from customers promptly with accurate information (via phone and email). This includes inquiries about product troubleshooting, warranty support shipments, order status, and returns
- Log all documentation in the customer service database
- Actively identify problems and opportunities for change and implement solutions
- Accurately enter and review customer accounts and shipments and provide customers with any feedback related to product information
- Actively seeks information to understand customers circumstances, problems, expectations, and needs
- Report and record findings from customers to internal departments such as Quality, Engineering, and Manufacturing regarding product issues, information, and installations
- Other duties and responsibilities as required
Requirements and Qualifications:
- High School Diploma or GED
- Minimum 3 years of Customer Service/Customer Support experience
- Proficient level experience working with MS Office (Word, Excel, PowerPoint, etc.)
- Demonstrates clear, professional, and respectful verbal and written communication in all interactions
- High level of attention to detail and accuracy
- Strong problem-solving and detail-oriented
- Plumbing industry experience is a plus
Benefits once hired on:
- Employees start with 17 days of paid time off in their first year
- The company offers Health Insurance, Life Insurance, Disability Insurance, and 401K
- Always promoting within the company, room for growth and advancement
Company Description
Job Summary
Full Time
$38k-48k (estimate)
06/12/2024
06/28/2024
greatstaff.com
Fort Lauderdale, FL
<25
Business Services
Related Companies
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
