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Summary description
CUSTOMER SERVICE REPRESENTATIVE (Customer Care Representative) are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need, educate them about part function, provide price, availability, and secure sales.
Environment
TLD SPARE PARTS America team is an international and dynamic team. We have a very strong group spirit of cooperation and support each other for the benefit of the company and our customers.
We are customer driven. We aim excellence and support our customers the best we can. We target long term relationship that generate continuous sales and growth.
We go above and beyond for our customer, to make sure they get their parts as fast as possible. Arranging drop shipments from all over the word and using our global network of warehouses and forwarders.
Essential Duties & Responsibilities:
Business hours: 8hours/day
· Manage Customers under your responsibility for spare parts as delegated by the Spare Parts Hubs Manager
· Communicate with your customer; answer their request in a timely fashion, and contact them to promote our products. Develop cooperation to increase sales in your portfolio.
· Process customer request for quotes through our quotation module called SPQ, from a variety of sources including, but not limited to email and telephone.
Be able to provide technical support for parts search, involve our technical team for help if needed, and always keep our customers up to date of the progress until we have a solution for them.
· Process orders in our ERP system and organize shipments in accordance with TLD’s policies and procedures. Keep your customers up to date of the status of their order until delivered and troubleshooting.
· Understanding the market demand and assist our purchasing team, as well as your spare part manager to advice parts to be stocked in our region.
· Exercise discretion on the prioritization and execution of daily tasks and projects in order to perform required work on-time and to satisfactory quality. Take notes, be organize and clear are keys of success in this position.
· Be a team player; get support from your colleagues based on their specialty and help them at the best of your ability. Be multitask and flexible for the benefit of our customers. Do not let pressure or personal feeling go in between with your work & duty. Communication is a key of success.
Salary Range: $55,000-$65,000
Department: TLD America
This is a full time position
Full Time
Wholesale
$38k-47k (estimate)
01/20/2024
07/20/2024
troyleedesigns.com
CORONA, CA
100 - 200
1981
Private
TROY LEE
$10M - $50M
Wholesale
TLD is an online platform that sells lightweight gear and helmets for motorcycle racers.
The job skills required for Customer Care Representative (Windsor, CT) include Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative (Windsor, CT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative (Windsor, CT). Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
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Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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