CCB Consumer Feedback & Communication Services is a centralized group within the Consumer & Community Bank providing program-level governance, oversight, reporting, and analytics in support of executive, business, and functional teams. A primary objective of the group is to provide insights that can help to simplify and strengthen customer experiences, build customer trust, and reduce risk.The business analysis team is a group within Consumer Feedback & Communication Services delivering and supporting analytic solutions that provide insights, quantify trends and emerging issues, and help business leaders prioritize and take action.This position is responsible for creating executive, regulatory, and business data insights. Daily activities include ad hoc and scheduled analysis, translating data into meaningful and actionable insights, and working closely with department members and business partners. Job Responsibilities: Provide critical support for complaints and feedback research, analysis and reporting for routine updates, regulatory exams, and controls; delivers insights and solutions that inform business strategies and decisions Define requirements, gather and analyze data, interpret results and findings, and recommend solutions through analysis, modeling, and visualizations Develop and evolve processes and analytic approaches to improve team capabilities; contribute to team strategic road map and priorities Build and maintain strong partnerships with analytic, business, reporting, and data teams; serve as a subject matter expert related to relevant tools, data stores, and business products and services Maintain awareness of key CCB initiatives, issues, trends and changes impacting consumers and Chase Adhere to firmwide and team documentation and control standards Successful candidates must be able to perform with limited direction, manage project work and timelines of varying complexity, perform analysis, create reports, and communicate insights as demonstrated in prior roles.Required Qualifications, Capabilities and skills: 2 years of practical analytic experience that includes: requirements gathering, analysis/experiment design, execution, assessment, authoring, and publishing of results Advanced knowledge and proficiency with analytic tools, data analysis methodologies (both descriptive and predictive), and database querying Data wrangling expertise with one or more commonly used firmwide tools Excellent critical thinking skills and abilities analyzing vast amounts of data into meaningful observations and insights Strong written communication, and presentation skills Current user of Tableau, Alteryx, SQL or related tools with experience in data mining, descriptive and predictive statistics, and principles of data visualization Life-long focus on learning with a strong aptitude for technical subjects, new approaches and methods, and staying current Preferred Qualifications, Capabilities and skills: Bachelor's degree in Analytics, Statistics, Computer Science, Business, Math, Engineering, or technical field with prior experience analyzing structured and unstructured consumer data Advanced skills with Excel and PowerPoint; strong presentation skills with experience converting complex analysis into effective presentation for mixed audiences Comprehensive knowledge of business operations, objectives, strategies, process and information flow