1 Job in washington, in
Cable One is Hiring a Customer care specialist Near Washington, IN
Description
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace.
As a Customer Care Specialist, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.
What you will do to contribute to the company's success
- Gains familiarity with Customer Care concepts, procedures and methodologies.
- Performs entry-level assignments within a specific region or business area.
- Responds to customer-generated tickets and provides thoughtful, personalized communication.
- Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
- With guidance, assists with or performs a range of customer support duties, including :
- Providing billing and pricing information to customers.
- Resolving standard issues remotely and / or educates customers on steps for issue resolution (i.e., for price, billing or payment questions).
- Tracking down information needed to accurately and appropriately respond to customer questions and needs.
- Performing add, change, delete requests in hosted platforms.
- Scheduling service appointments if the problem cannot be remotely resolved.
- Training customers in product use and functionality.
- In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and / or resolution.
- Promotes Cable One products, features and services for potential upselling.
- Documents customer inquiries, status and resolution.
- Follows up with customers to ensure satisfactory issue resolution.
- Learns and complies with Cable One Customer Care practices and policies.
Qualifications
A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education
Stable work history
Must have a valid driver's license, reliable transportation / vehicle where applicable and automobile insurance as required by Hargray
Maintain proper appearance / attitude at all times to represent Hargray in the community
Must have basic mathematical and computer skills
Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
Must be able to work evening and weekend requirements
Proficient time management skills and ability to prioritize
Must demonstrate strong written and verbal communication skills
Core Competencies
Committed : Values each and every customer, while working hard to keep their business and support our communities.
Helpful : Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive : Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal : Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :
Medical, dental, and vision plans start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal / sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
We’re an Award-Winning Organization!
Forbes’ America’s Best Midsized Employers 2021-2023
Last updated : 2024-05-22
Job Summary
Full Time
Television & Broadcasting
$39k-49k (estimate)
05/24/2024
08/21/2024
cableone.biz
PHOENIX, AZ
1,000 - 3,000
1983
Public
JULIA M LAULIS
$1B - $3B
Television & Broadcasting
Related Companies
About Cable One
Cable ONE is a telecommunication firm that offers broadband internet, cable television and phone connections for individuals and businesses.
The job skills required for Customer care specialist include Billing, Scheduling, Customer Care, Customer Support, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
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Step 3: View the best colleges and universities for Customer Care Specialist.
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